Product Manager

About Upsun Upsun is the software factory for human-AI workflows. We give teams one unified platform to create, review, deploy, and run software, with AI agents and humans working in sync. Developers, DevOps engineers, and platform teams use Upsun to build and ship with confidence, without wrestling with infrastructure. Upsun brings this together through two products: one that shapes the work, and one that runs it. • Upsun Dispatch™: the AI-first product accelerator. Dispatch governs and simplifies collaboration between AI agents and cross-functional human teams, so work gets shaped, reviewed, and moved to production faster. Ship better code, not just more code. • Upsun Cloud: the Cloud Application Platform for AI acceleration. Cloud is where that software runs. It helps organizations launch agentic software into production confidently and reliably, with: • Predictable performance, even at scale • Secure, compliant environments by default • Real-time observability and profiling built in • Cloning, configuration, and provisioning in seconds • Sandbox environments where AI agents can build and test safely The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values: 🌿 We make a positive impact. ✨ We aim for the stars. 💚 We care for each other. Impact of a Product Manager As a Product Manager at Upsun, you own a significant area of Upsun Cloud, our cloud application platform, and the outcomes it delivers for the developers who build on it. The team you join owns the platform's foundations: the API, the runtime, environments, and the reliability every application running on Upsun depends on. And because Upsun is the cloud application platform humans and robots love, much of what you build will be used by AI agents as much as by people. This is a hands-on, technically rich role that bridges product strategy and deep infrastructure understanding. You own the strategy and the roadmap for your area, working closely with engineering to define platform behavior, build scalable abstractions, and shape workflows that empower modern development teams. Throughout, you act as the key voice for the user, making sure everything we ship contributes meaningfully to an exceptional developer experience. What to expect • Strategy and roadmap: Own the strategy, roadmap, and priorities for your area of Upsun Cloud, balancing established foundations with uncharted territory. • Problem definition: Synthesize inputs from customers, support, sales, and engineering into clear problem statements, constructively testing underlying assumptions. • Solution definition: Explore options with your team, weigh trade-offs, and land on the right scope. • Ship small, iterate fast: Release in increments and shorten the loop between shipping and learning. • Technical execution: Collaborate with engineering (especially infrastructure and systems teams) to deliver platform capabilities that are reliable, scalable, and developer-friendly. • Design for humans and agents: Build with two audiences in mind—ensuring features, APIs, documentation, and error messages serve both people and AI agents. • Customer and data authority: Connect with customers regularly, serve as an internal advocate for their needs, and define metrics that demonstrate value for users and the business. • Influence acro