Employee Success Operations Associate Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Employee Data Analyst is part of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to Manager - Workday & Onboarding Data Ops and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines. The responsibilities of the Employee Data Analyst include but are not limited to the following: • Process Manager Self-Service (MSS) for all kinds of transactions on Workday • Audit Global work authorisation (GWA) for new hires and international transfers • Case management - case triaging, adhering to TAT, meet CSAT expectations • Contract management and Background Investigation Process management • Identify and Perform data audits to ensure meeting clean data requirements • Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees • Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers • Act as point of contact and subject matter expert (SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions. • Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience • Participate in testing (UAT) for Workday upgrades and rollout of new features • Own data integrity of all employee change transactions by following the outlined peer review/audit process • Ensure compliance with audit requirements by completing work correctly and timely • Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries • Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues • Participation in projects such as M&A, Geo Expansion, and other roll outs • Work collaboratively across a global Data Ops team to bring process optimisation ideas • Lead process transition activities to Data Ops Required skills/experience: • 3-5 year's work experience in an HR Data Management or HR operations role • Experience with Workday or similar global HR Systems • Must have strong understanding of data integrity and d