Logistic, Customs and Trade Compliance Manager (Pharmaceuticals Division)

JOB DESCRIPTION: ABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: • Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Report to: Demand Planning & Supply Chain Director Working location: Ho Chi Minh MAIN PURPOSE OF THE ROLE: • Lead EPD Vietnam’s importation, customs and trade compliance operations under FIE business model, ensuring uninterrupted product supply and alignment with business demand. • Establish and maintain compliant, efficient and sustainable import processes by managing customs regulations, trade compliance requirements, third-party logistics partners and customs brokers. • Drive operational excellence, cost optimization and risk mitigation through effective logistics planning, performance management, audit readiness and continuous improvement initiatives MAIN RESPONSIBILITIES: 1. Import & Customs Management • Manage import plans with cross-functional teams and third-party partners, ensuring timely execution aligned with business demand. • HS Classification, FTA & Licensing Management • Verify HS classification and compliance with applicable regulations, including duty exemptions, reductions, FTAs and specialized management requirements. • Review Free Trade Agreement (FTA) opportunities to optimize duty savings while maintaining compliance. • Monitor and manage import licenses, LOA/POA/NOA, product registrations and import permits, as required. • VAT & Import Duty/ Cost monitoring and management • Manage VAT and import duty planning and processing in collaboration with the Finance team and customs brokers. • Control customs brokerage fees, pass-through costs and other import-related surcharges. • Coordinate and support payment processing between customs brokers and internal stakeholders. • Customs Brokerage Tender and Contracting Process Management: Collaborate with the Procurement team to manage customs brokerage service tenders, negotiate contract terms and secure competitive quotations. • Broker performance management: Monitor and manage customs broker performance against agreed service levels. 2. Operational Excellence & Cost Optimization • Warehouse/Logistics Capacity Planning • Manage inbound, outbound and storage capacity planning to optimize warehouse productivity and utilization. • Support business continuity and supply resilience through effective logistics planning, risk management and contingency planning. • Support annual budgeting and importation cost planning activities. • Warehouse performance management and Continuous improvement • Monitor and evaluate warehouse performance against established KPIs and service levels. • Identify opportunities to optimize transportation, warehousing and importation costs while maintaining required service levels. • Lead initiatives to improve logistics processes, reduce waste and enhance operational efficiency. 3. Customs, Trade and Regulatory Compliance • Monitor regulatory changes related to customs, importation and international trade, and assess their business impact. • Ensure all importation activities comply with applicable Vietnamese cu