Associate Technical Service Specialist (Cranial and Spinal Technologies)

We anticipate the application window for this opening will close on - 30 Oct 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. This role is onsite in Lafayette, Colorado.                     The Associate Technical Service Specialist provides in-house technical support for Medtronic’s Cranial and Spinal Technologies portfolio, serving as a key resource for customers and field staff on products such as Stealth AXiS™ and O-arm™ Surgical Imaging System. This role is responsible for troubleshooting hardware and software issues through a Technical Support call center , including time-sensitive situations during live procedures as well as support outside of the clinical setting. The specialist ensures accurate documentation of all customer interactions, drives timely follow-up, and leverages insights from support cases to inform cross-functional teams. This individual also plays an important role in representing the Voice of the Customer, contributing feedback to support continuous improvement and new product development. Compensation: • Starting annual salary. $60K • Annual Bonus: Target of 5% • 4 weeks paid time off per year • 10 paid holidays per year • 401(k) with up to 6% match • Comprehensive benefits plan, including medical, dental, vision, and more • Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities! • Paid family, medical, and parental leave after 1 year of employment • Many more benefits to choose from! Training Schedule • Monday through Friday, 7 am - 4pm, for 3-6 months. • Training is 100% onsite Ongoing Schedule after the 3-6 month training period is complete: • 8 hour shifts from Monday through Friday, between the hours of 5 am and 5pm • Occasional on-call shifts • Schedules rotate and the schedule is set for 3 months at a time. Shift trades are permitted as desired. • 4 days per week onsite, 1 day per week remote Key Responsibilities: • Resolves technical problems that originate by telephone in a call center/help desk environment. • Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products. • May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products. • Provides technical support to users for either PC, server or mainframe applications and hardware. • Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures. • Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems. • Maintains a troubleshooting tracking log ensuring timely resolution of problems. • Recommend systems modifications in order to reduce user problems. • Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented. • Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing produ