Order Management Analyst with Spanish

• Provide customers with information related to price and availability, order status, products, etc.; • Process customer returns via SAP; • Claims management; • Manage the open orders by extracting and analyzing SAP reports; • Monitoring the order status for invoicing purposes; • Keeps customer informed about its order execution status on daily basis; • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved; • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe; • Raise requests for creating and updating SAP data (customer master data); • Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly; • Active participation for the project related continuous improvement process; • Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company; • Fulfils any other tasks related to area of responsibility, as requested by direct superior. Studies: • University Diploma; • High school Diploma. Knowledge and Skills: • Language: English C1 + Spanish B2 • Excellent written and oral communication skills; • Customer Service experience; • Attention to details; • Analytical thinking; • Ability to synthesize; • Team-player; • PC skills: MS Office (Excel, Word); • Multitasking; • Solution oriented; • Proactivity and reliability; • Good conflict management; • Independent decision making; • Adaptability; • Customer orientation skills; • Active listening and quick comprehension. Financial benefits: • Flexible benefits system  – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences; • Meal tickets -  A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 40 Ron; • The company performance related pay -  Your contribution to Bosch is valuable. Celebrate a successful year with the company performance related pay; • Celebrate together  - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron; • Loyalty bonus : We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey. • Language courses  - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module. • Referral bonuses -  We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus; • Relocation package  - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 2500 RON (conditions apply). This is a one-time fee, paid together with your first salary. • Life events celebration  - Your family is growing while working at Bosch? We congratulate your newborn with a 5000 RON bonus;  • Unforeseen situations  - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis); • Discounts to our partners -  We have a strong network in our community so we can offer you discounts to various businesses such as ISHO, Vodafone, and others.