IT Ops

About Dust Work is being rewritten, and the people holding the pen are the ones who actually run it. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 . Summary As Dust's first full time IT Ops hire in Paris, you'll own the infrastructure that keeps a fast-growing team running: from devices and access management to the systems and security practices that scale with us. This is a foundational role at a company where AI is woven into every workflow, giving you a front-row seat to how the future of work is actually being built. You'll work directly with the team and have real impact from day one. What you'll do Own Device & Endpoint Management • Provision, configure, and manage all employee hardware (Mac and Linux) across the Paris team • Maintain MDM tooling and ensure all devices meet security and compliance standards • Build and document onboarding/offboarding hardware workflows Manage Identity & Access • Own IAM across SSO, Google Workspace, and third-party SaaS tools • Ensure access controls are current, auditable, and correctly scoped • Partner with the team to implement least-privilege access policies Keep the Office Running • Manage AV, networking, and physical infrastructure at the Paris office • Be the first point of contact for IT issues — resolving quickly and building self-serve resources to reduce recurring requests • Coordinate with vendors and manage hardware inventory Drive Security & Compliance • Support internal security reviews, audits, and compliance initiatives • Identify risks proactively and propose practical mitigations • Maintain IT documentation that stays accurate and useful Build IT Systems That Scale • Automate repetitive processes and reduce manual IT overhead • Evaluate and implement new tools as the team grows • Contribute to IT roadmap planning alongside the Ops and Engineering teams Requirements Every candidate and employee's success is measured against the same 3 dimensions. Aptitude, Attitude and Agency. Aptitude • Hands-on experience managing macOS and Linux endpoints in a SaaS or tech environment • Strong working knowledge of MDM solutions (Jamf, Kandji, or equivalent), SSO, and identity management platforms • Solid understanding of network fundamentals: routing, VPNs, DNS, and office connectivity • Comfortable working in security-conscious environments with an understanding of access control best practices • Able to document systems and processes clearly enough that others can operate them independently Attitude • Shows up as a team multiplier — resolves issues without drama and leaves things better than they found them • Communicates proactively: flags problems early and follows through without needing to be chased • Takes user experience seriously — treats every colleague as a customer of IT • Gives and receives direct feedback without friction • Comfortable working in a fast-moving environment where the priorities can shift Agency • Proactively identifies IT risks and improvements before they beco