Customer Success Manager, MEA

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning. What you’ll be doing: • Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements • Responsible for client retention results, customer health metrics and verified outcomes • Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership. • Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution • Provide quantitative and qualitative analysis to inform team decision-making and product roadmap • Travel expected 15-25% Basic Qualifications: • 3+ years of account management/sales/customer success experience • Experience in driving client retention results, customer health metrics and driving value • Experience increasing utilization metrics within assigned accounts Preferred Qualifications: • Experience with data heavy applications including Excel/Sheets and Looker • Ability to articulate the power of education and learning to influence key business decision makers • Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy • Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments • Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action • Experience working in Education Technology Keep Learning If this opportunity interests you, you might like these courses on Coursera: • Business Strategy • Business Analytics • Influencing People • Customer Analytics Compensation At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health