Product & Training Support Engineer

Product & Training Support Engineer is responsible for providing administrative support, product expertise and advanced after sales technical and training support within Technical Customer Services (TCS). This includes warranty tyre diagnosis, logging and monitoring, specialist service & technical back up for; TCS field Team, DC2, Sales, Marketing and C360 Network in the practical elements of training support, in particular expertise with PSV, CVT & CST tyre fitting, husbandry, vehicle lifting, securing, walk-round checks. As part of Technical Customer Services constant product quality monitoring, this role also is involved in liaising with Central Technical Services and the Bandvulc plant of early warning quality concerns  Product & Training Support Engineer – Key Responsibilities • Manage the daily customer service of tyre complaints and adjudications, ensuring high performance goals are achieved in processing complaints and dealing with re-examination complaints  • Provide product quality assessment and reporting • Ensure customer response targets are consistently achieved within defined KPI • Provide support with the TCS Audit programme where and when necessary • Provide support in specialist technical expertise as part of the portfolio of technical training courses delivered  • Practical training in vehicle securing, lifting, walk-round, wheel security, tyre fitting, balancing, re-grooving, repairing and all other related factors to the required training courses  • Responsible for the operation and cleanliness of the warranty and training facility, ensuring high service levels, quality standards and that it is fully functional at all times • Monitor product quality performance, identify emerging quality concerns, coordinate reporting and escalation through internal quality management processes • Act as the primary liaison between UK Technical Services, Central Technical Services, and manufacturing operations regarding product quality and warranty-related factors • Initial interface to provide specialist accurate technical support and advice to customers, fleets, dealers, sales teams, and internal stakeholders on tyre technology and performance, servicing, and warranty matters enabling clear and concise data is shared in-line with Continental's compliance • Assist and deliver technical training and support in the development of training programmes for both commercial vehicle and passenger tyre service networks • Assist with the creation of training and technical bulletins, videos and other content required for the business   About You: The ideal candidate will be a highly experienced technical professional with expert knowledge of tyre technology, servicing, warranty investigation, and quality management. They will possess strong analytical, communication, and customer service skills, combined with the ability to drive compliance, support continuous improvement initiatives, and provide technical leadership across the business. Qualifications and Requirements Education and Certifications • GCSEs (or equivalent) in Maths, English, and a Science subject. • Full clean UK driving licence is desirable • Relevant technical qualifications or extensive experience within the tyre or automotive industry are highly desirable. • Competent level MS office Professional Experience • Proven experience in a technically focused tyre retail, service, or automotive environment. • Hands-on experience in commercial vehicle (CVT) and passenger car (PLT) tyre servicing. • Strong understanding of tyre warranty assessment, complaint handling, and root cause analysis. • Experience of working with customers, fleets, dealers, and technical service providers. Technical Knowledge • Knowledge of tyre construction, manufacturing, and p