Bilingual (French/English) Patient Observation Technician

New or Replacement Position:  New Site:  MaRS Discovery District, Toronto Reports  to:  Manager Wage Range:  $22.00 - $26.00 per hour  Hours:  12 Hour Shifts - Days, Nights and Weekends Status: Permanent Full-time, Casual Closing Date:  Open until closed The Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk.  As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.  Duties:  • Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and well-being.  • Communicate with patients through remote channels, offering reassurance, support, and assistance as required.  • Maintain accurate and detailed documentation of patient observations and interactions.  • Utilize Microsoft Office applications and other technology platforms efficiently.  • Demonstrate proficiency in written and verbal communication skills, with a strong command of both the English and French languages at the professional level.  • Prioritize tasks effectively, managing multiple responsibilities simultaneously.  • Apply strong problem-solving skills to address patient needs and concerns promptly.  • Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.  • Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.  • Provide empathy, understanding, and effective communication to patients in a remote setting.  • Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.  • Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs.  • High school diploma is required.  • Possession of a medical certificate or any relevant medical education is a plus, though not mandatory.  • Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.  • Exposure to fast-paced environments with high-pressure situations would be advantageous.  • Prior healthcare experience is a plus but not mandatory.  • Proficiency in utilizing Microsoft Office applications effectively.  • Strong technological aptitude with the ability to adapt to different software platforms.  • Excellent written and verbal communication skills.  • Proficiency in the English language, both in reading and writing at the professional level required.  • Proficiency in the French language, both in reading and writing at the professional level required. • Proficiency in another language (Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, and Spanish) would be considered an asset.  • Exceptional problem-solving abilities.  • Skilled in conflict management.  • Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.  • Ability to multitask efficiently and prioritize responsibilities effectively.  • Excellent communication skills, displaying empathy and compassion.  • Strong observation skills and meticulous attention to detail.  • Capable of providing reassurance and support remotely.  Additional informati