Senior Professional Services Project Manager (EMEA)

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Senior Professional Services Project Manager (London area) An overview of this role GitLab Senior Professional Services Project Managers manage complex projects from initiation through delivery and closure. In this role, you'll coordinate with cross-functional teams and our global customers to complete distinct projects on time and within budget. You'll use your experience managing information technology and software consulting projects and your knowledge of traditional and agile project management and software development methods. You'll also manage executive stakeholder communications, manage escalations, and help improve Professional Services project management practices. What you’ll do • Manage large-scale commercial projects and executive stakeholder meetings and communications. • Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies. • Drive improvements to Professional Services project management tools, processes, procedures, and templates. • Summarize key customer projects monthly and provide a summary for quarterly business reviews. • Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services. • Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers. • Establish reliable, repeatable delivery processes, metrics, and operational procedures. • Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners. What you’ll bring • Experience managing complex information technology or software consulting projects for external customers from initiation through closure. • Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports. • Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations. • Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts. • Experience supporting timely revenue recognition and executing change orders when needed. • Knowledge of project management and technical delivery met