Technical Architect - MuleSoft

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Solutions Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organisation. You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. Coupled with Catalyst Knowledge Hub assets, method and approach your delivery experience and expertise will drive adoption of API Led engagements in our customers allowing innovation, self service, reuse and consumption of assets across their business. What You'll Actually Be Doing 3 months: • Participate in MuleSoft Technical Product and Consulting Services training, methodology and enablement. • Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training. • Begin to execute MuleSoft implementations for customers and start on your journey to internalise business outcomes and business context relevance to　MuleSoft implementation methodologies and approaches. • Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange. • Begin mentorship and guidance of junior Services team members and help to build out our services organisation. 12 months: • Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle. • Evangelise frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing. • Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs and 3rd Parties. • Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs. • Evangelise, train, coach and mentor Services team members on hard technical skills and soft skills. • Identify opportunities and efficiencies in customer IT operating model, and support implementation of the SDLC pipeline to get greater values out of the MuleSoft platform. • Lead development of technical brown bag sessions and publish/facilitate reusable content to the field. • Work with MuleSoft product leadership providing valuable product insight, guiding product direction and feature