Consumer Experience Research Lead (Digital)

Job Title Consumer Experience Research Lead (Digital) Job Description Job Title: Consumer Experience Research Lead (Digital) Philips Grooming & Beauty develops innovative consumer products and experiences across Shaving, OneBlade, Grooming and Beauty , including electric shavers, trimmers and Lumea IPL hair-removal devices. Digital applications, connected experiences and AI are becoming increasingly important in our product propositions. As Consumer Experience Research Lead – Digital , you will build and lead our growing Digital Consumer Research team in Bangalore, supporting research across Grooming & Beauty's digital and connected propositions. We are looking for a consumer-obsessed research leader  with strong experience in consumer-product development, Digital/UX research and people leadership. You understand consumer needs, behaviours and experiences and know how to translate evidence-based insights into meaningful product innovations. You will lead and develop a team of researchers, shape the Digital Consumer Research strategy and roadmap, establish clear research priorities and act as a trusted partner to senior stakeholders across R&D, Product Management, Marketing and the G&B categories. Your Role: • Consumer Research Excellence:  Lead high-quality qualitative, quantitative and mixed-method research, translating consumer needs and behaviours into actionable product requirements and evidence-based decisions. • People Leadership & Coaching:  Lead, coach and develop a growing team of Consumer Researchers, including responsibility for team performance, individual development, feedback and effective resource allocation. • Digital & Connected Product Research:  Guide research across apps, digital experiences, AI-enabled features and connected consumer products, ensuring an integrated understanding of the physical and digital consumer journey. • Research Strategy & Prioritization:  Develop a proactive Digital Consumer Research roadmap, set clear priorities across G&B categories and balance consumer impact, business needs, research quality and available capacity. • Stakeholder Management & Influence:  Act as the primary Consumer Research partner for Digital R&D, Product, Design and Marketing. Challenge assumptions, influence senior stakeholders and ensure the consumer perspective is central to product decisions. • Research Operations & Continuous Improvement:  Ensure effective research planning, execution and reporting, establish consistent quality standards and improve research capabilities, processes and knowledge sharing. You're the right fit if: • You have Bachelor's or Master's degree with 12–15+ years of relevant Consumer Research, UX Research or Product Research experience , preferably within a consumer-product R&D environment. • You demonstrate a strong consumer-centric mindset , with concrete examples of translating consumer understanding and research evidence into product innovations and decisions. • You have strong qualitative and quantitative research expertise , including the ability to select appropriate methodologies and interpret data critically. • You bring proven Digital/UX research experience , ideally covering apps, connected products and integrated hardware–software experiences. • You have direct people-management experience , including coaching, developing and managing the performance of researchers or comparable specialist teams. • You demonstrate strong strategic thinking, prioritization and stakeholder-management skills , including the ability to challenge and influence senior business and R&D stakeholders. • You have experience working closely with R&D, Engineering, Design and Product Development  teams in an international environment. About Philips We are a health technology company.