Software Engineer II (Observability)

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $123,400.00 - $203,600.00 Target Openings 1 What Is the Opportunity? Travelers is seeking a Software Engineer II to join our organization as we grow and transform our Technology landscape. As a member of the Observability team, you will join a team focused on improving system reliability and mean-time-to-resolution for our Business Insurance applications. We’re looking for an experienced observability engineer with expertise in Dynatrace and OpenTelemetry who can decompose business processes into observability requirements, define alerting and dashboards scoped to business impact, and act a subject matter expert for application teams. What Will You Do? • Partner with application teams to improve observability posture and reliability across application and agentic systems, from instrumentation through mature alerting and service reliability practices, improving mean-time-to-resolution. • Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals. • Develop and maintain Infrastructure-as-Code for Dynatrace configuration, onboarding, and monitoring workflows. • Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately. • Translate business processes into observability requirements, defining dashboards and alerting scoped to business impact rather than individual system metrics. • Provide technical guidance and mentorship to less experienced employees. • Work independently to tackle well-scoped and loosely scoped problems. • Seek opportunities to expand technical knowledge and capabilities. • Provide technical guidance and mentorship to less experienced employees. • Perform other duties as assigned. What Will Our Ideal Candidate Have? • Four years of programming/development experience. • Deep, hands-on expertise with Dynatrace SaaS, including Gen3 apps, DQL, workflows, and alert configurations. • Hands-on experience with OpenTelemetry, including instrumentation and semantic conventions. • Experience with Infrastructure as Code (IaC) using Terraform; observability platforms preferred. • Experience with incident response, including triage, root cause analysis, and post-mortems. • Experience advising other engineering teams on observability adoption. • Experience using AI-assisted coding tools as part of development work. • Experience with containerized platforms (Kubernetes, Docker). • Cloud engineering experience, AWS preferred. • Proficiency with source control (Git/GitHub) and CI/CD tooling. • Ability to write code for automation and tooling purposes, Python and/or JavaScript/Node.js preferred. • Familiarity with Linux systems a