Senior Manager, Software Engineering — Case Management Platform

Senior Manager, Software Engineering — Case Management Platform POSITION TITLE: Senior Manager, Software Engineering — Case Management Platform (CMP) POSITION LOCATION: San Carlos, CA, Austin, TX, or Remote, USA POSITION SUMMARY Natera is seeking a hands-on, technically deep Senior Manager of Software Engineering to lead our Case Management Platform (CMP) Core team. CMP is the technical backbone that moves patient cases from order to result across Natera's oncology, women's health, and organ health product lines — software whose reliability translates directly into turnaround time, lab efficiency, and patient outcomes. This is explicitly not a people-management-only role. You will integration into an existing platform application department and build a new high leverage squad with a distinct mission to bridge Natera's commerce and fulfillment domains. With a small initial footprint, you are expected to be in the code: setting architectural direction, writing and reviewing code, driving production support, and modeling the engineering standard. As the team grows, you will rebalance your time toward leadership, hiring, and strategy — but hands-on technical credibility is a permanent requirement of this role. We are looking for an agent of change. CMP is pushing hard on AI-native ways of working, mission-based team structure, and InnerSource stewardship. You will not just adopt these shifts — you will drive them. RESPONSIBILITIES Lead technically • Set and defend the architectural direction for your scope; make the hard trade-off calls and own the outcomes • Write production code, review PRs, and participate in production incident response alongside the team • Drive design reviews; raise the technical bar through example, not memo • Own the full SDLC for your systems — conception, design, implementation, test, release, operation, and sunset Manage and grow people • Hire and develop top performers; recruit for attitude as aggressively as for aptitude • Hold regular 1:1s, deliver direct feedback with radical candor, and address underperformance quickly and respectfully • Guide career development; create real ownership opportunities and delegate decisions, not just tasks • Build a diverse, high-trust team that reflects the users and patients we serve Drive the AI-native transformation • Treat AI as core to how the team builds, delivers, and operates — not an experiment on the side • Champion the adoption of AI coding tools, agent orchestration, and AI-assisted operations across your team and influence peer teams to follow • Measure and communicate the leverage AI is creating in your org; retire practices that no longer earn their keep Partner across the business • Act as the primary technical point of contact for product management, commerce stakeholders, lab operations, and adjacent engineering teams • Build and maintain a working relationship with lab managers, lab supervisors, and commerce leaders — understand their world firsthand • Translate business priorities into engineering plans and translate engineering realities into options business leaders can act on Manage delivery • Own estimates, scope, dependencies, risks, and delivery for your team's commitments • Run lean, outcome-oriented ceremonies; prefer visible work and short feedback loops over heavy process • Facilitate collaboration and remove blockers; escalate honestly and early Effect change • Lead the evolution of our ways of working • Propose and drive improvements beyond the walls of your immediate team QUALIFICATIONS • BS or MS in Computer Science or equivalent experience • 8+ years of professional software development experience, with meaningful time building complex data or process-management applications • 3+ years leading enginee