Cybercrime Analyst

About Netcraft Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks. Our purpose and passion are focused on just one thing: protecting the world from cybercrime. That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection. The Role We're seeking a Cybercrime Analyst to join our amazing Technical Operations team. Cybercrime Analysts have an opportunity to make a real difference in the world by identifying threats and acting to protect governments, banks, and consumers from online attacks. You'll be a key part of the incident response team, finding innovative ways to rapidly disrupt cyber-attacks against our clients. And don't worry if you have limited experience in this area: we can train you. Day to day, your responsibilities will include: • Cybercrime incident response – communicating analysis of cyber threats to relevant parties to mitigate attacks; • Classification of malicious websites, social media profiles, apps, emails, and phone numbers; • Providing clear and professional feedback to customers on incidents and classifications; • Sharing your ideas on how to improve processes and workflows. Based at our Bath office, but with hybrid flexibility, you’ll report directly to a more senior member of the Technical Operations function and will work closely with colleagues across different teams. To be successful, you’ll need • Attention to detail, adaptability, and strong intellectual and commercial curiosity; • A positive and solution-focused approach; • Interest in the internet and cybercrime prevention; • Excellent communication skills with a high standard of written English; • Ability to engage with people in a friendly, helpful, and professional way; • Self-motivation, ability to take initiative, and work as part of a team; • Aptitude for analysing and using technical information; • Competence in handling incoming phone calls; • Some experience in cybersecurity is useful but not essential as full training will be provided; • A degree in Cyber Security, Computer Science, IT, or any field that promotes analytical thinking may be beneficial but is not essential. Prior experience or knowledge in cybersecurity is not required; we’re more interested in your passion and willingness to grow in this field. This role will involve regular weekend working as part of a scheduled shift pattern. As Netcraft protects its customers 24/7, 365 days a year, flexibility to work weekends is essential. Specific working days and hours will be discussed during the interview process. The Reward Package: • 33 days annual leave - includes public holidays which can be worked if you prefer • Enhanced Sick Pay from day 1, rising to 12 weeks full pay after 6 months • Salary sacrifice pension with matched employer contributions up to 5% + NI savings • Vitality Private health cover, including access to a private GP service • Life Assurance at 4 x salary • Generous enhanced Parental leave and pay entitlements • Equity tracking scheme (eligibility criteria apply) - allowing you share in Netcraft's long term success • (Sonder) Comprehensive health, safety, and wellness service available 24/7 for you and your family • Two paid Learning & Development days per year plus access to learning resources such as Udemy and Coursera to support your career • Two Volunteering Days per year, to allow you to c