Jobs / United States / AT&T Services INC
Specialist Software Engineering- Service Now Developer
AT&T Services INC · 🇺🇸 2 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 393 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 80 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What AT&T Services INC paid sponsored hires in similar roles133 certified filings for “Lead Software Engineering” (Software Developers) in TX: $157k–$175k, median $166k. Most were filed at wage level IV (70%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — AT&T Services INC
The US Department of Labor certified 393 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 80 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for AT&T Services INC →
About the role
Role: ServiceNow Platform Production Support Specialist Location: Bengaluru/Hyderabad Experience: 5 + years to 8yrs Role Summary The ServiceNow Platform Production Support Tier 1 Engineer is responsible for providing advanced technical support, troubleshooting platform issues, resolving complex incidents, and supporting configuration-level changes. This role acts as the primary escalation point from Tier 1 support and works closely with Tier 2/platform engineering teams for problem resolution and root cause analysis. The role requires hands-on ServiceNow platform knowledge, strong troubleshooting skills, and experience managing production environments. Key Responsibilities Incident Management Monitor ServiceNow queues and handle incoming incidents and service requests. Log, categorize, and prioritize incidents based on impact and urgency. Perform initial troubleshooting using knowledge articles and standard procedures. Resolve common issues within defined SLAs. Escalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation. Request Fulfilment • Process standard service requests such as: User access requests Basic configuration requests Catalog request fulfilment Tenant Application Code Deployment Requests • Ensure requests are completed within SLA timelines. Monitoring & Alerts Monitor system alerts, logs, dashboards, and integrations. Acknowledge alerts and initiate predefined recovery actions where applicable. Notify appropriate teams during system outages or performance degradation. User Support Provide first-level support to end users via portal, email. Assist users with navigation and usage of ServiceNow modules. Maintain clear communication with users regarding incident status and updates. Documentation & Knowledge Management Follow standard operating procedures (SOPs) and runbooks. Create and update knowledge articles for recurring issues. Maintain accurate ticket documentation and resolution notes. SLA & Compliance Ensure adherence to SLAs and operational procedures. Maintain quality and compliance with support standards. Participate in shift handovers and daily operational reviews. Required Skills Technical Skills • Good understanding of ServiceNow platform • Expertise in modules such as: Incident Management Service Request Management Knowledge Management • Good understanding of ITIL concepts • Good troubleshooting skills in: User access issues Portal navigation Standard ServiceNow workflows Integration Flows Authentications Method • Understanding of ticketing tools and support processes Soft Skills Strong verbal and written communication Good customer service mindset Ability to work in rotational shifts Strong attention to detail Ability to follow documented processes Preferred Qualifications • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists(CIS) in any modules • ITIL Foundation Certification – preferred • Solid Understanding of: • Active Directory • User management • Email and notification troubleshooting • Update Sets and Deployment method • Exposure to ServiceNow support environment is a plus Weekly Hours: 40 Time Type: Regular Location: Bengaluru, India, Hyderabad, India AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addit