Production Data & Process Support Specialist

Job Title : Production Data & Process Support Specialist Location: Pearl River, NY   About the Job The Production Data & Process Support Specialist serves as the manufacturing-embedded expert for digital systems — primarily SAP (S/4HANA/iShift) and related ERP/MES platforms — ensuring that manufacturing personnel execute system transactions correctly, compliantly, and consistently in accordance with cGMP requirements. This role acts as the critical bridge between day-to-day manufacturing operations and the digital infrastructure that supports them, owning data quality and process integrity within the production environment. Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.   About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.     Main Responsibilities   SAP & iShift Systems Execution • Ensure manufacturing team members execute SAP transactions accurately, completely, and in full compliance with cGMP requirements and Sanofi's iShift core model standards • Serve as the primary manufacturing-embedded subject matter expert for SAP (S/4HANA) and iShift, providing real-time guidance and support to production personnel during daily operations • Monitor the accuracy and completeness of data entered into iShift and SAP; proactively identify data quality issues and take appropriate corrective action — either resolving directly within authorized scope or escalating through the proper channels (IT, Digital, or Master Data teams)   Training & Capability Development • Design and deliver training programs for manufacturing personnel on proper SAP transaction execution, iShift data entry protocols, and related digital workflows • Develop and maintain training materials, quick reference guides, and job aids to support consistent and compliant system usage across the manufacturing team • Serve as a change agent for digital adoption, coaching team members through system updates, process changes, and new iShift functionality rollouts   Data Governance & Quality • Own data quality monitoring within the manufacturing environment, establishing routines to review, validate, and correct production data in SAP and iShift • Collaborate closely with Master Data teams to ensure accurate, timely, and governance-compliant data management, including material master data, production orders, and batch records • Identify recurring data quality trends and escalate systemic issues with supporting documentation to appropriate stakeholders   Cross-Functional Coordination • Coordinate proactively with Supply Chain and Warehouse teams to ensure seamless data flow, process alignment, and timely resolution of interface issues between manufacturing and downstream functions • Triage and escalate system issues to IT, Digital, or Master Data teams as appropriate, providing clear documentation of the issue, business impact, and recommended resolution path • Participate in cross-functional meetings and working groups related to iShift operations, data governance, and manufacturing process alignment   Continuous Improvement & Documentation • Support and lead continuous improvement initiatives related to manufacturing data processes, identifying opportunities to streamline workflows, reduce errors, and improve data integrity • Maintain up-to-date standard operating procedures (SOPs) and work