Circular Operations Coordinator

Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact. At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together!  So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, “Yes, that’s me!”, then check out our vacancy below!  Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity!  • Location: Amsterdam-based position  • Hours: 40 hours per week • Start: 15.01.2027 (or earlier) • Contract duration: The 1st 12-month employment contract with the possibility of extension to permanent  • Deadline to apply: We review applications on a rolling basis. Please apply as soon as possible ]]> As Circular Operations Coordinator, you join our Circular Operations team and report to the Head of Circular Operations. You keep Fairphone’s circular and logistics operations running smoothly, making sure devices, spare parts and returns flow efficiently between our 3PL warehouse partners and repair centers. You handle spare parts and logistics topics with our repair centers and 3PL partners, keep our spare parts information accurate and up to date, and own our RMA portal end to end – from the experience consumers and sales partners have when submitting a return, to the self-troubleshooting content that helps them solve issues without needing a repair. You also support our Extended Producer Responsibility (EPR) compliance across our markets, for electronics (WEEE), batteries and packaging. You work closely with Quality Operations, Finance, Product and Sales. You will thrive in this role if you enjoy bringing structure to many moving parts, communicate clearly with internal and external partners, and like using data to spot patterns and improve how things work. Every return handled well and every spare part delivered on time helps keep our products in use for longer. ]]> Your Key Responsibilities    Outbound & inbound logistics (3PL) • Process and release outbound orders to our 3PL warehouse partners, and confirm inbound receipt of devices, spare parts and accessories against purchase orders and packing lists. • Maintain accurate records of shipments, receipts and stock movements, and flag discrepancies or delays to the warehouse and internal stakeholders promptly. • Liaise with our 3PL warehouse partners on day-to-day operational issues and escalations. • Coordinate reverse logistics for orders, stock transfers and returns together with our repair centers. Spare parts & trade compliance • Maintain spare parts price lists, BOMs and SKUs per product and partner, and communicate updates, price changes and discontinued parts to every affected partner. • Manage trade compliance topics such as shipping rules and cross-border spare parts and return filings. RMA portal & self-service support • Lead and administer the end-to-end operations of th