Procurement Manager

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. Procurement Manager PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management Engineering, Marketing, and GTM teams, helping enable the business to reach its goal of revolutionizing operations and building customer trust in an unpredictable world. We are looking for a tech-savvy procurement professional who thrives in a fast-paced, high-growth environment, leverages AI and modern tools to drive operational velocity, and thinks beyond immediate renewal dates to build long-term vendor strategies. If you excel at executive stakeholder management, complex software and technology negotiations, and proactive category planning, this is an exciting opportunity to make a high-impact contribution to PagerDuty’s P2P mission. **PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person collaboration as an integral part of our culture. This role is expected to work out of our Toronto office twice a week to connect, innovate, and fully embrace being a Dutonian!** Key Responsibilities • Executive Partnership & Strategic Advisory • Serve as a trusted strategic partner to executive leaders (VPs, Directors, and C-Suite), aligning procurement strategies directly with technical roadmaps and business goals. • Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization options early in the planning process. • Navigate rapid organizational change and shifting technical priorities with agility, balancing speed with disciplined execution. • Strategic Vendor Strategy & Forward-Looking Renewals • Move beyond transactional, single-year renewals by designing long-term vendor strategies that align with PagerDuty’s multi-year architecture and financial plans. • Conduct holistic vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers. • Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value. • AI-Driven Efficiency & Operational Velocity • Champion the daily, practical adoption of Artificial Intelligence and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows. • Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance. • End-to-End Deal Execution & Negotiation • Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services), securing optimal commercial terms and cost savings for PagerDuty. • Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion. • Utilize P2P and Contract Lifecycle Management (CLM) software tools (e.g., Coupa)