Senior Technical Program Manager, IT Experience Engineering

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce is seeking an experienced Senior Technical Program Manager to lead programs and projects within the IT Delivery Services organization. This is role would be supporting programs within the IT Experience Engineering sub-pillar. The initiatives in this area involve the following: • Endpoint engineering and device management • Enterprise productivity and collaboration platforms (Google Workspace/GSuite and related tools) • IT Service Management (ITSM) and ServiceNow ecosystem improvements • AI-powered workforce productivity solutions and enterprise automation • Digital workplace technologies • IT operations As a Senior Technical Program Manager, you will play a crucial role in leading all aspects of and coordinating multiple large scale, complex and cross-org programs and projects. TPMs are responsible for leading programs and projects from beginning to end, ensuring cross-team coordination and collaboration, detailed execution and delivery of work, and effective communication. They work closely with executives, product management, engineering, vendors, and many more to drive critical programs and projects activities. This role requires strong leadership abilities, excellent executive communication skills, and the ability to thrive in a fast-paced environment. This is an individual contributor role. What You'll Actually Be Doing • Manage programs/projects through the entire program/project lifecycle. Ensure that business leads and technical teams are on track with their work as they are responsible and accountable for execution. • Work closely with product management, engineering, and cross-functional teams, to support the development of the scope, deliverables, required resources, work plan, and timing for new initiatives. • Engage with senior leaders and stakeholders to track and gain stakeholder alignment and sign-off/approvals on the programs status and deliverable dates. • Identify and manage program risks, issues, and dependencies, and develop mitigation and contingency plans as needed. Collaborate with other TPMs to manage across the program. • Drive program meetings to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision forward in partnership with the business area (domain) leader. • Create and maintain comprehensive project documentation including maintaining and posting status reports and other critical program documents. • Drive continuous improvement and proactively consolidate/iterate on approach. • Coordinate leadership readout on program status (issues, risks, metrics, key decisions, etc.) • Maintain and implement program governance standards and processes to optimize project delivery predictability, transparency, and agility. Drive continuous improvements based on lessons learned and industry best practices. • Ensure deliverables are aligned across con