Sr. Solution Architect — Enterprise & Pharmaceutical Solutions | Native AI Delivery

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience A Salesforce Solution Architect is a trusted advisor first. They work alongside enterprise customers to understand their business, shape the right solution, and guide its delivery from vision to value. They connect business strategy to technical execution — bringing the clarity, judgment, and experience needed to make the right calls in complex, high-stakes environments. On top of that foundation, we expect our SAs to bring genuine enterprise solution depth and to operate with an AI-native delivery mindset — using AI as a standard instrument of how they architect, deliver, and coach. These are not separate capabilities: the best SAs in our practice combine strategic business context, architectural rigor, and modern delivery practices fluently. Native AI Delivery — Our Operating Model At Salesforce Professional Services, Native AI Delivery is how we work: • Leveraging modern AI toolchains (Claude, Cursor, Agentforce, Apromore, etc.) across the delivery lifecycle to accelerate ideation, architecture, and governance • Architecting agentic solutions that automate and optimize end-to-end business outcomes for customers • Accelerating discovery, functional modeling, and solution design through AI-assisted workflows • Compressing delivery timelines: days → hours, hours → minutes • Coaching customers and delivery teams on adopting AI-native ways of working to maximize business agility Solution Mastery — What We Expect Strategic solution depth requires platform literacy and architectural vision. Candidates must demonstrate: • Enterprise platform fluency on Salesforce or a directly comparable enterprise platform (Veeva Vault/CRM, IQVIA OCE, SAP S/4HANA, ServiceNow, Microsoft Dynamics) — understanding platform boundaries, governance, and capabilities at scale • Architecture ownership: multi-cloud/multi-system landscape design, target-state blueprints, capability gap analysis, and build vs. buy vs. configure trade-off decisions • Integration & data strategy: establishing enterprise integration patterns, system-of-record boundaries, and unified data models without getting bogged down in low-level API mechanics • Agentic & AI solution strategy: defining agentic business use cases, orchestrating AI workflows within core business processes, and ensuring trustworthy enterprise AI adoption What You'll Actually Be Doing • Serve as a strategic advisor to enterprise customers — understand their business, define the right solution, and earn their trust as a long-term partner • Lead end-to-end solution design across one or more workstreams: aligning business capabilities, solution blueprints, and acceptance criteria • Co-create the vision with the customer and own the solution narrative — from executive alignment to enterprise architecture governance • Drive consultative discovery sessions that uncover core business drivers and translate complex business problems into viable, high-impact solutions • Architect Ag