Principal Associate, Sentry Shift Supervisor Global Security Operations Center

Principal Associate, Sentry Shift Supervisor Global Security Operations Center At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is seeking a Principal Associate, Sentry Shift Supervisor. The Sentry Supervisor plays a key role in safeguarding Capital One’s people, customers, facilities, branches, cafes and assets. As part of Capital One’s 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification. This role provides support, guidance, training and accountability to the teammates they lead and assists in the identification and execution of Sentry processes and initiatives; this includes quality assurance responsibilities and ongoing reviews of existing processes. During real-time security or safety events, this role may take lead in facilitating cross-functional communications and/or working directly with the Enterprise Crisis Management team.   This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. Due to the critical nature of this position, this role is completely on site.  The Ideal Candidate Should: • Tailor clear, timely communications across cross-functional teams and senior leadership to align stakeholders and prevent rework • Build strong partner relationships, managing complex project deliverables around customer requirements and proactive communication • Serve as a natural peer leader who confidently offers opinions to shape operational solutions and drive execution outcomes • Apply specialized domain expertise to elevate team capabilities and deliver high-impact analytical products with minimal oversight • Navigate ambiguity effectively, keeping an open mind to evaluate viewpoints and maintain focus on core priorities • Uphold corporate values with personal integrity and hold both self and team members accountable to those standards • Excel in ambiguous environments by troubleshooting complex operational challenges and proposing turnkey solutions • Manage workload and bandwidth effectively to execute high-volume, high-visibility initiatives on schedule • Build constructive cross-functional relationships, break down silos, and proactively support peers through coverage and training • High proficiency in Sentry operational processes, procedures, and resources Key Responsibilities: • Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers  • Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers • In coordination with Sentry manager, create engagement opportunities for teammates across and within shifts (e.g.