Head of Merchant Payments Project Management Office

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.  As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.  Job Description The Head of Merchant Payments Project Management Office leads the portfolio management office, product operations, Chief of Staff and strategic projects functions for Merchant Payment Services (MPS). The leader sets the operating model for how product work is planned, funded and delivered across the Small Business (SMB), Enterprise, Enterprise Healthcare, Elavon Payment Gateway (EPG) and Platform product areas, runs the leadership team's operating rhythm, and leads enterprise-critical strategic initiatives from definition through delivery. The role partners closely with Product, Technology, Technology Finance, Sales, Marketing, Risk and the MPS Senior Leadership Team, and represents the portfolio in executive forums and steering committees.   Key Responsibilities Portfolio/Project Management Office • Lead the MPS Project Management Office (PMO), including program managers aligned to the SMB, EPG, Enterprise, Enterprise Healthcare and Platform product areas, to manage cross-team dependencies, portfolio reviews and execution. • Direct delivery of complex, cross-functional programs such as acquisitions, platform migrations and gateway consolidation, with clear milestones, risk and issue management, and escalation paths. • Set PMO standards, tooling and governance so delivery status, dependencies and risks are visible and comparable across the portfolio. • Drive measurable improvement in product technical delivery predictability. Product Operations and Investment Governance • Own the annual product planning lifecycle and the yearly budget planning cycle in partnership with Technology Finance. • Run ongoing intake management and prioritization so investment aligns to MPS strategy and expected return. • Produce monthly reporting on roadmap progress and spend, and lead product council forums and portfolio reviews. • Track realized value against business cases and recommend reallocation of investment when outcomes lag.   Chief of Staff and Executive Governance • Serve as Chief of Staff to the Head of MPS, managing the leadership agenda, priorities and decision tracking for the MPS Senior Leadership Team (SLT). • Run the business operating rhythm, including SLT staff meetings, business reviews, steering committees and monthly program readouts. • Prepare executive materials, senior leadership updates and communications that convey direction and progress across MPS. • Coordinate cross-functional priorities, escalations and follow-through across Product, Technology, Sales, Finance, Human Resources and Risk partners. • Act as a trusted advisor to the Head of MPS and repre