Sales Representative Immunology

Salary Range: €48,300.00 - €89,700.00   Job Description Summary As a Sales Representative, Immunology, you will play a key role in shaping our customer experience and driving sales performance within your territory. You will build trusted, long-term relationships with healthcare professionals (HCPs) and other key stakeholders, developing a deep understanding of their needs, challenges and priorities. By combining customer insights, data and a personalized engagement approach, you will create meaningful interactions that deliver value for customers and patients while driving sustainable business growth. You will work closely with cross-functional colleagues and always operate in a compliant, ethical and customer-focused manner.   Job Description Drive Competitive Sales Growth • Identify and prioritize high-potential customers and stakeholders through effective use of available data and insights. • Drive sales performance through the skilful orchestration of positive and relevant customer experiences. • Develop and continuously adapt territory, account and customer engagement plans based on evolving insights and opportunities. • Focus activities and resources on opportunities that can create meaningful value for customers, patients and the business. Engage and Build Strong Customer Relationships • Engage customers through value-based conversations, both in person and virtually, to understand their challenges, decision drivers, pain points and opportunities. • Build trusted and sustainable relationships with HCPs and other relevant stakeholders. • Personalize customer engagement journeys based on individual preferences, leveraging relevant content and multiple communication channels. • Deliver memorable, customer-centric experiences by listening to customer needs and understanding the broader healthcare environment. • Establish effective working relationships with opinion leaders and medical influencers within the territory. • Support improvements across the patient journey by helping ensure the right patients receive the right solutions at the right time. Develop Deep Customer Insights • Develop a strong understanding of customers, their environment and what matters most to them. • Proactively gather customer feedback and translate insights into meaningful actions that create additional value. • Leverage available data sources to dynamically prioritize and adjust territory, account and customer interaction plans. • Share relevant customer insights with internal stakeholders to support the development of effective content, campaigns and engagement plans. Deliver Value for Customers and Patients • Collaborate compliantly with cross-functional teams to identify and implement solutions addressing unmet customer and patient needs. • Act as a trusted partner by listening, learning and developing relationships in a compliant and ethical way. • Identify opportunities to create value-added solutions that respond to customer needs and improve the customer experience. • Work collaboratively across functions to support business objectives and positive patient outcomes. Act with Integrity and Compliance • Demonstrate integrity, honesty and transparency in all interactions with customers and colleagues. • Make ethical decisions, speak up when something does not feel right and consistently demonstrate Novartis Values and Behaviors. • Operate in accordance with the Novartis Code of Ethics and all relevant policies and procedures. • Ensure technical complaints, adverse events and special case scenarios related to Novartis products are reported within 24 hours of receipt . • Manage the distribution of marketing samples where applicable and in accordance with relevant requirements. Key Performance Indicators Performance m