Director, EMEA Professional Services

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Role We are looking for a Director, EMEA Professional Services to build and lead our services and customer engineering motion across Europe, the Middle East, and Africa. This is a player-coach leadership role at the center of the EMEA go-to-market. You will shape how we engage EMEA customers after the sale and alongside it. You will help Sales position and sell both the subscription and, when it fits, services. You will own staffing and delivery for EMEA engagements. You will also coordinate the wider Customer Engineering team in region, including Enablement Engineers, Activation Specialists, and Account Managers. You will work closely with EMEA GTM leadership and stay aligned with global Professional Services leadership. EMEA should feel like one team with the rest of PS, with the local context it needs to win. Location: London preferred. Open to other EMEA locations with strong overlap with UK and European business hours. Some travel to customers and to our San Francisco and New York offices is expected. What You'll Do • Define EMEA Customer Engineering programs: Partner with EMEA GTM leadership to design and run programs for the region. This includes onboarding, activation, enablement, and services offerings. Adapt global programs to regional needs such as data residency, regulated industries, language, and partner ecosystems. • Support positioning and selling: Support the creation and evolution of standard pre sales assets to support the AEs with positioning Professional Services. Work with Account Executives and Solutions Engineers on deal strategy. Help position the subscription and the right post-sale path for each customer. Join executive conversations when needed. Scope and sell Professional Services when it is the right fit. Review SOWs, estimates, and pricing for EMEA deals. • Own resource management and delivery: Own staffing, capacity planning, and utilization for the EMEA PS team. Match engagements to the right people and practices. Make sure delivery follows PS methodology, including scoping, technical review, documentation, and customer handoff. Review key deliverables, surface risk early, and handle escalations. • Lead and grow the EMEA team: Hire, onboard, coach, and develop Architects, AI Engineers, and Engagement Managers in region. Set clear expectations and give direct feedback. Build a team culture with a high bar for quality and craft. • Coordinate across global Customer Engineering in a matrix model