FirstStep@AbbVie - Digital Transformation Trainee

Start your career where digital ideas become practical experiences. The First Step @ AbbVie Program is designed for recent graduates who are ready to take their first steps into the professional world while contributing to a company dedicated to improving patients’ lives. Over 12 months, you will join AbbVie’s Portugal Customer Excellence team and gain hands-on exposure todigital channels, content platforms, communications and transformation projects. Working alongside experienced colleagues, you will learn how digital solutions can support better customer experience and more effective ways of working. You will collaborate with Commercial, Medical, technology and external partner teams gradually building your knowledge and confidence while contributing to real projects and activities.   What you will learn and experience Throughout the program, you will have the opportunity to: • Develop practical knowledge of digital channels, content platforms and communication journeys • Learn how websites, email, WhatsApp, video and interactive content are prepared, tested and launched • Gain exposure to digital tools and platforms such as AbbVie Pro, eWizard, Veeva Vault, Brightcove and Salesforce Marketing Cloud • Learn how to support users, handle platform access requests, troubleshoot common issues and document processes Learn how digital engagement data, dashboards and trackers can be used to understand performance and identify improvement opportunities • Gain exposure to digital pilots, AI-enabled initiatives and process-improvement projects • Understand how different teams work together to deliver digital solutions and experiences • Strengthen communication, analytical, problem-solving and project follow-through skills   How you will learn With guidance and support from the Customer Excellence team, you will have opportunities to: • Support the maintenance and continuous improvement of AbbVie Pro, including content updates, testing, corrections and release coordination • Assist in preparing and testing digital communications, including mass email, WhatsApp and automated journeys • Support the publication and updating of digital content such as videos, interactive materials, campaign links and QR codes •  Help colleagues navigate eWizard and other digital tools, while developing your understanding of user needs and digital platforms Support content development, localization, quality review and publishing readiness for Commercial and Medical teams • Support user access requests, platform incidents and technical issues with BTS, global teams and external partners • Contribute to digital projects by supporting requirements gathering, testing solutions, documenting feedback and following up actions • Support digital and VAE dashboard updates, trackers and recurring reporting inputs • Develop clear process documentation and learn how structured processes contribute to accurate, timely and compliant digital activities Participate in team discussions and projects, progressively taking on defined activities as your knowledge and experience develop Who we are looking for We are looking for someone at the beginning of their professional journey who is curious, motivated to learn and interested in how digital and technology can improve the way organizations connect, communicate and work. You may be a good fit if you have: • Recent Bachelor’s or Master’s degree, completed or in progress, in Digital, Marketing, Business, Technology, Communications or a related field • Curiosity about digital transformation, customer experience, digital marketing and technology-enabled ways of working • Motivation to learn new tools, test digital experiences and work with data and structured processes • Strong organization, attention to detail and