Contribution Trade Ops Associate I

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth tech company changing the retirement industry. We are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. About the role As a member of the Contribution Trade Operations team, you will play a key role in supporting day-to-day operations at a rapidly scaling startup. Organized, detail-oriented, and adaptable, you will ensure accurate and timely payroll processing while helping to build and refine processes from the ground up. You will gain in-depth knowledge of various payroll systems and integrations to ensure contributions are processed correctly and on time. Your role will also involve troubleshooting integration issues, maintaining accurate records, and collaborating with internal teams to optimize processes and communicate trends and metrics. About the team This team reviews and verifies customer and account data to ensure accuracy, minimize errors, and maintain compliance with industry regulations and company standards. They improve contribution processing workflows, increasing speed and accuracy while identifying automation opportunities to reduce manual tasks. The team resolves issues through detailed analysis and validation, ensuring accurate reports and enhancing operational efficiency and data integrity. By collaborating with cross-functional teams, they address customer needs, improve processes, and contribute to product enhancements. They also support internal teams by sharing operational insights to guide decision-making and ensure successful project execution, while managing key projects to align resources and timelines with business goals for timely delivery. What you get to do every day • Ensure that all data is reviewed for accuracy and discrepancies are identified and escalated, contributing to accurate and compliant customer accounts. • Achieve consistent, timely processing of contributions, meeting deadlines and ensuring customers’ contributions are correctly applied without delays. • Proactively identify discrepancies and correct errors, ensuring high-quality, consistent data for reporting and operational purposes. • Support a smooth flow of information between teams to resolve customer inquiries quickly and contribute ideas to streamline workflows, improving overall operational efficiency. • Gain proficiency in the company's operational processes, becoming a trusted point of contact for day-to-day support and offering insights on how to enhance these processes. • Assist in the successful completion of key projects by contributing to tasks on time, supporting project leads, and ensuring high standards of quality in project deliverables. What you bring to the role • 1-2 years of experience in Accounting or 401(k) Recordkeeping (preferred) • Strong attention to detail • Good organizational skills • Clear communication skills, both verbal and written • Ability to work efficiently in a fast-paced environment • Comfortable working both independently and as part of a team • Strong aptitude for working with numbers • Time management skills to prioritize tasks effectively • Basic problem-solving abilities • Interest in re