Partner Account Manager, Commercial

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team Klaviyo's Partnerships team helps drive durable growth through our ecosystem of agency, systems integrator, and consultant partners. We work closely with partners to create demand, unlock new revenue, improve customer outcomes, and bring the full value of Klaviyo to market. Klaviyo is shipping faster than ever. Our product doesn't wait on multi-year plans; it evolves in weekly sprints. A business moving at this speed needs an ecosystem that keeps up, and our partners are central to how we grow. Program Partners are a vital part of that story. So we design for self-service first, then wrap it in a local community and a network of peers, so every partner still feels a human connectio n . A partner who doesn't feel valued can't make their full impact. At Klaviyo, we serve our partners through two experiences. Managed partners have graduated to a dedicated, high-touch Partner Account Manager by meeting our tier requirements and graduation thresholds. Program Partners are building their Klaviyo practice, from newly onboarded agencies and boutique specialists to established firms who work with Klaviyo on select projects and referrals. Every Program Partner gets an always-on experience of digital enablement, workshops, office hours, community, and joint go-to-market opportunities, with a clear path to a named Partner Account Manager as their Klaviyo business grows. Our best Partner Managers are commercial, partner-first, and highly collaborative. They know how to turn strong relationships into measurable business outcomes through joint go-to-market planning, co-sell execution, and partner enablement. In this role, you'll bring that approach to every Program Partner at scale. About the role This role primarily supports our Commercial segment, which serves small to medium brands with under $30M in company revenue. As a Partner Account Manager, Program Partners, you will own our Program Partners across the segment: the hundreds of partners who have not yet graduated to managed status. Program Partners are not a consolation prize. They drive new logos and Commercial coverage that other partners won't pursue, and we activate them through self-service portals, on-demand enablement, AI, and community. You'll build a one-to-many growth model that combines partner lifecycle marketing, enablement, community, commercial activation, data, and automation. Your mission: help more partners build and grow a thriving Klaviyo practice, more frequently, so their business and their clients' results grow alongside measurable revenue growth with Klaviyo. You will turn that untapped potential into a reliable, repeatable source of partner-sourced revenue. Our motto is that no partner is left behind, and our north star is that we have no inactive partners. The Klaviyo partner program should be a valuable asset and community for every partner, helping their business, and in turn their clients, grow. Success is measured by partner-sourced pipeline and closed-won attached revenue. We also track the health of the Program Partner book of business through reach (how many partners are active), frequency (how often they source or attach deals), and yield (the value of each deal). Leading indicators such as certification progr