In_RBIN_Sr. Manager_PS/QMM2-BidP1

Area Key activities Key Result Areas / Indicators Customer management Evaluate and review customer specific Q-requirements, monitor improvement action to achieve customer results Manage & represent customer visits and audits at Bosch, plan & coordinate management visits to customer. Coordinate with stakeholders to enable continuity of production in special events Customer satisfaction index and fulfilment of customer Claim management (301.06) Manage customer claims, rework & reverse logistics of customer & IPN return samples for 0 km, field and AA as per BBM process as a methodological expert (primary & secondary analysis) Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain Customer satisfaction index and fulfilment of customer requirements; Plant targets • Product Audit & QMS (MP 301.09) • Ensuring product and process quality as per defined SOP in plant across the shifts, and resources for conducting audits (regular, event based) • Prepare team for management reviews (ROIN, BVS-Q, OLR, VBRM, SCIP etc) and audits (PS/QMM, IATF, 2DP and customer/ third party system audits) • QMS adherence as per process landscape. No Major NC Change Management • Represent and authorize the quality function during various change management events (QG gates, IPN releases, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA) • QMS adherence as per process landscape. No Major NC Quality improvement • Initiating & driving Q improvement projects (HEP, IDC reduction, Shainin, Digitization, SCIP, RPP- cost saving project, Q complaint related) and enable supplier quality improvement projects • Customer satisfaction index and fulfilment of customer requirements Escalation management • Asses the various risks in different areas (in-house production, customer support, plant to plant and extended workbench, blocked inventory) & Pre-alert to management in case of high risk • On time management of crisis / escalations • Extended workbench • Ensure Product and process quality as per defined SOP at extended workbenches (e.g., QAP, Prebo, Macurex, Uni...) • QMS adherence as per process landscape. No Major NC Budget Management • Control annual budget inline with the defined targets related to third party services (containment and analysis). • Regularization & approval of PDI & dealer's claim amounts QMS adherence as per process landscape. No Major NC People Management • Foresee requirement related to Q methods, digital competency requirements based on current and future trends and direct employee capability accordingly. Incl Third party and PDI management. • Employee satisfaction  * Bachelors degree in engineering in Mechanical, Automotive, Electrical or Industrial engineering * Masters in Engineering in relevant streams (desirable) * 15+ years of relevant work experience in Manufacturing / Quality / Operation management Location Bosch Limited, Bidadi Plant