Jobs / United States / Datadog INC
Federal Support Engineer 3
Datadog INC · 🇺🇸 Denver, Colorado, USA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 64 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Datadog INC paid sponsored hires in similar roles1 certified filing for “Premier Support Engineer 2” (Computer User Support Specialists) in CA: $108k–$108k, median $108k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Datadog INC
The US Department of Labor certified 64 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Datadog INC →
About the role
We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions. As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: • Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests. • Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data. • Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management • Become a subject matter expert in many Datadog product areas • Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements • Provide mentorship to junior members of the team and serve as their escalation partner • Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption • Work from a Datadog office 3 - 5 days per week Who You Are: • A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads. • 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers. • Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures. • Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments • An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences • A strong mentor to your technical peers • A critical thinker with the capacity to understand a complex technical problem • Self-motivated, detail-attentive, and able to continuously learn • Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers. • Able to work an on-call rotating schedule that requires weekend availability Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government. Benefits and Growth: • Best-in-breed onboarding • Generous global benefits • Intra-departmental mentor and buddy program for