Director, Credit Service Operations

Lenders One is seeking a highly motivated and experienced Director, Credit Service Operations to lead the strategic growth, operational performance, vendor management, and member engagement efforts across its credit reporting and related service offerings. This leadership role is responsible for overseeing the day-to-day operations of Lenders One Credit while driving initiatives that enhance member adoption, improve service delivery, expand product offerings, and strengthen relationships with credit bureaus, data providers, verification vendors, technology partners, and mortgage industry stakeholders. The ideal candidate possesses deep expertise in mortgage credit operations, credit reporting, verification services, vendor management, regulatory compliance, and customer experience. This individual will serve as a trusted advisor to Lenders One members and strategic partners while developing programs that generate revenue, increase efficiency, and deliver measurable value. What You'll Do Strategic Leadership & Business Growth • Develop and execute the strategic vision for Lenders One's credit services platform, including credit reporting, rescore services, verification products, fraud prevention solutions, flood certifications, monitoring solutions, and related lender services. • Identify emerging market opportunities, industry trends, technologies, and product enhancements to maintain a competitive market position. • Drive growth initiatives that increase member utilization, revenue generation, and overall profitability. • Collaborate with executive leadership to establish annual business objectives, operational targets, and growth strategies. • Develop business cases, financial models, and strategic recommendations for new products, partnerships, and service offerings. Credit Operations Management • Lead all operational aspects of Lenders One Credit, ensuring service excellence, scalability, and consistent delivery of member solutions. • Establish operational policies, procedures, workflows, and performance standards that optimize productivity and quality. • Monitor service level agreements (SLAs), quality metrics, turnaround times, and customer satisfaction indicators. • Implement operational improvements that streamline processes, reduce costs, increase automation, and improve member experiences. • Utilize data analytics and operational reporting to identify trends, risks, and opportunities for continuous improvement. Vendor & Strategic Partner Management • Manage relationships with credit bureaus, verification providers, fraud detection vendors, flood certification companies, compliance service providers, LOS partners, and technology vendors. • Negotiate contracts, pricing structures, service agreements, and strategic partnerships that maximize value for Lenders One members. • Conduct vendor performance reviews and establish key performance indicators (KPIs) to ensure service quality and accountability. • Evaluate, onboard, and manage new vendors and service providers aligned with organizational goals. • Collaborate with partners to develop innovative solutions that enhance member profitability and operational efficiency. Member & Client Relationship Management • Build and maintain executive-level relationships with mortgage lenders, banks, credit unions, and financial institutions nationwide. • Serve as a trusted industry advisor by providing consultative guidance on credit reporting, verification services, regulatory developments, and operational best practices. • Partner with sales and business development teams to support member acquisition, retention, and expansion initiatives. • Conduct member business reviews, assess operational needs, and identify opportunities to deliver additional value. • Addr