Implementation Consultant

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Service Delivery - Implementation Consultant Department: Service Delivery Location: Theale (Hybrid) Reporting To: Implementation Services Delivery Manager • Please note that this is an entry level role • The role is based in Theale, Reading and would require 3 days' attendance per week. Job Summary The Implementation Consultant: • is responsible for the delivery of technical orders for Bottomline’s payments customers. • will install, configure and test products on customer environments. • will develop customer workflows, profiles or mapping templates as needed. • must routinely deliver project work that conforms to the defined best practices in line with delivery quality models. • must communicate effectively between both internal channels (project office, account managers, other implementation consultants) and external customers. Job Responsibilities • Installation of payments solutions and configuring applications in Customers’ environments following the standard process (remotely via Microsoft Teams or on-site as required). • Data file validation. • Building of Bacs Applications, Cheque profiles and Webforms. • Migration of existing Direct Debit Management / Cheques to our cloud-based solutions. • Customer Solution Training. • Customer Support (Go-live support, UAT support). • Troubleshooting and fault finding of deployed solutions. Development tasks will involve the use of in-house scripts, templates and tools, alongside Microsoft Windows and database technologies. • Providing advice and consultancy to Project Office staff and customers. • Testing development packages (including the completion of test evidence and sign-off forms). • Testing of deployment packages and troubleshooting of issues for pre-live project implementations. Customers Delight our customers by: • Ensuring that the delivered scope of works is sufficient to complete the work requested by the customer; identifying any ambiguities and presenting these clearly to the project office or directly to the customer. • Ensuring that scheduled jobs are dealt with promptly to the departmental service levels. • Ensuring all data file checks are responded to promptly in line with the departmental service levels. • Providing high quality, consistent output in line with agreed best practice processes. • Commit to a ‘right first time’ approach. Teamwork Work together by: • Supporting the Implementation Consultants and Project Office teams. • Interpreting and communicating activities in a clear manner. • Where required, educating and training other team members on specific technical skills. Innovate Innovating by: • Participating in peer review of tasks, challenging and reviewing best practices. • Engaging with new project work. • Developing knowledge of new methods and tools that are applicable to the role and the business. Improve (KPI’s) Constantly improving by: • Participating in peer review of development deliverables, challenging and reviewing best practices. • Taking ownership of a particular development skillset as the primary consultant. • Continuing to challenge personal ability throughout the role. Initial Technical Requirements The following initial technical knowledge is required for the role: • Windows Server Operating Systems. • General understanding of