Shop Lead

Join our Würth Community The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with recordbreaking sales, has made Würth Ireland a top 1000 company in the country and market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our OmniChannel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland with further expansion planned over the next 3 years. Our EBusiness continues to expand, incorporating vending technology, scanners, online sales and selling, coupled with social and video marketing. We have the largest Salesforce in Ireland with over 90 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics. Your Mission!As Shop Lead, you will supervise a small, dynamic team delivering excellent service to B2B customers. You will ensure your team is organised, motivated, and achieving sales and service targets while maintaining exceptional operational standards across both stores and on-site delivery activities.You will act as the key link between management and Shop staff, supporting performance, coaching team members, and ensuring consistency in service delivery.Key ResponsibilitiesTeam Leadership & SupervisionSupervise and support a team of three shop staffAllocate daily tasks and ensure efficient coverage across both store locationsProvide on-the-job coaching, guidance, and performance feedbackSupport onboarding and training of new team membersLead by example in delivering excellent customer serviceSales & Customer EngagementSupport and drive sales performance across retail and construction customersOversee telesales activity and ensure follow-up on construction accountsAssist in identifying opportunities to grow customer relationships and salesStep in to handle key customer accounts when requiredOperations & CoordinationEnsure smooth coordination of deliveries to construction sitesOversee stock management, replenishment, and accuracy across both locationsSupport rota planning and ensure adequate store coverageMaintain high standards of merchandising, cleanliness, and organisationPerformance & ReportingMonitor KPIs including sales, margin, and customer service targetsReport performance updates to managementIdentify issues or opportunities and implement improvements where possibleHealth, Safety & ComplianceEnsure all team members follow safety procedures in-store and on the roadPromote a strong culture of security awareness and complianceMaintain safe working practices across all activitiesSkills, Experience & RequirementsPrevious experience in retail, trade, tools, construction, or similar environmentProven ability to lead, motivate, or support a small team (formal supervisory experience an advantage)Strong sales background with a customer-focused mind