Senior Manager, Resource & Capacity Management (Parental Leave Cover)

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . 4076 - Senior Manager, Global Resource Management – GOC (Parental Leave Cover) Role Summary and Impact The Senior Manager, Global Resource Management will play a key role in supporting the effective planning, deployment and utilisation of talent across the Global Operations Centres (GOCs). The role will have responsibility for the day-to-day Resource Management of selected GOC Global clients , while also leading key RM activities including utilisation reviews, balanced team management, bench governance and cross-GOC RM projects . Working closely with Capacity Planners, Staffing Strategists, Talent Acquisition, HR and market teams, the Senior Manager will help ensure client demand is effectively resourced, workforce risks are proactively identified, and RM processes are consistently managed across the GOCs. The role will act as a key operational partner to the GOC RM Lead, taking ownership of defined areas and escalating strategic, commercial or significant workforce decisions where required. Key Responsibilities • Global Client Resource Management • Own Resource Management for selected strategic global clients using GOC talent. • Support new global client opportunities and transitions, translating demand into clear resource requirements and staffing plans. • Coordinate staffing requirements across multiple GOC locations and disciplines. • Work with Capacity Planning and Staffing teams to identify appropriate resources and drive open requirements through to fulfilment. • Maintain oversight of the client's GOC workforce, including open roles, upcoming demand, resource movements, backfills and capacity risks. • Establish an effective RM cadence with relevant client and market stakeholders. • Proactively identify resource issues and drive actions to resolution. • Escalate significant commercial, capacity or stakeholder risks to the GOC RM Lead. • Utilisation & Workforce Optimisation • Coordinate regular utilisation reviews across GOC teams. • Identify under-utilisation, over-utilisation and available capacity and work with relevant teams to agree appropriate actions. • Monitor utilisation trends and highlight emerging risks or opportunities. • Ensure actions from utilisation reviews are tracked through to completion. • Support proactive redeployment of available talent against suitable client demand. • Provide concise utilisation insights and exception reporting to the GOC RM Lead. • Balanced Teams • Support regular reviews of team structures across GOC clients. • Identify opportunities to improve team balance, workload distribution and appropriate management oversight. • Work with RM, client and operational teams to address identified team structure or workload issues. • Monitor agreed actions and ensure they are followed through. • Highlight structural workforce issues requiring longer-term intervention. • Bench Management & Redeployment • Own the ongoing coordination and governance of GOC bench activity. • Support the rollout of the existing bench framework across additional GOC locations. • Maintain visibility of available resources and actively connect r