Vice President, Customer Solutions Center, Indonesia (SEA, East)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Customer Solutions Center, Indonesia (SEA, East) The Customer Solutions Center (CSC) brings together Mastercard's products, specialist sales, solution architects, and delivery capabilities to develop holistic customer solutions that accelerate growth, commercialization, and market transformation. The Vice President, Customer Solutions Center, Indonesia (SEA, East) will lead Mastercard's customer solutioning and commercialization strategy across Indonesia. This leader will be responsible for driving revenue growth through integrated customer solutions, advancing digital and acceptance transformation, accelerating strategic initiatives such as tokenization and authentication, and enabling frontline teams to win complex, multi-product opportunities. The role will lead CSC resources across Indonesia, including Solution Architects, Specialist Sales, Product Specialists, and Technical Architects, while serving as a strategic advisor to market leadership and customers. Role - Lead the Customer Solutions Center (CSC) strategy and execution Indonesia, ensuring alignment to Mastercard's growth priorities and market opportunities. - Partner with Country Manager, Product, Sales, Services, and Account Management teams to identify and accelerate strategic revenue opportunities across the region. - Drive commercialization of Mastercard's products, services, and value-added capabilities through integrated, customer-centric solutioning. - Lead executive-level customer engagements and support complex, multi-product opportunities, strategic deals, and transformational partnerships. - Oversee and prioritize Solution Architects, Specialist Sales, Technical Architects, and Product Specialists to ensure effective deployment of resources against key opportunities. - Establish agile cross-functional teams to develop, position, and deliver scalable customer solutions across multiple segments and markets. - Drive adoption of Mastercard's strategic priorities, including digital payments, acceptance, tokenization, authentication, consumer solutions, commercial payments, and value-added services. - Provide market intelligence, competitive insights, and customer feedback to influence product strategy, commercialization plans, and investment priorities. - Foster collaboration and knowledge sharing across CSC teams, regional stakeholders, and market teams to improve customer outcomes and revenue performance. - Represent Mastercard with senior executives, regulators, ecosystem partners, and key industry stakeholders. All About You - Extensive leadership experience in payments, financial services, fintech, technology, consulting, or a related industry. - Proven track record of driving commercial growth through solution selling, business development, product commercialization, or strategic partnerships. - Deep understanding of the payments ecosystem, including digital payments, acceptance, consumer and commercial solutions, authentication, tokenization, and value-added services. - Demonstrated success leading large, diverse, and geographically dispersed teams across multiple markets. - Strong executive presence with the ability to influence and engage senior stakeholders internally and externally. - Proven ability to manage