Quality Operations Engineer

Job Description Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time. The Role The Quality Operations Engineer applies quality engineering principles, GM Manufacturing System tools, and structured problem-solving methods to ensure that manufacturing processes consistently deliver conforming products. The role independently leads quality improvement initiatives, supports manufacturing and support functions, and drives measurable improvements in customer satisfaction, process capability, first-time quality, cost of poor quality, and employee engagement. What You'll Do • Daily quality operations and provide technical support to production, maintenance, manufacturing engineering, and logistics teams. • Monitor and improve key quality performance indicators, including first time-through, scrap, rework, defects per unit, customer concerns, warranty indicators, and cost of poor quality. • Establish, maintain, and improve standardized work, quality checks, control plans, reaction plans, inspection instructions, and process control documentation. • Lead structured problem-solving for internal defects, customer complaints, audit findings, and recurring process issues using appropriate quality tools. • Facilitate root-cause analysis and corrective-action activities using methods such as 5-Why, Ishikawa analysis, DMAIC, and error-proofing. • Containment, verification, and permanent corrective-action implementation for quality incidents and abnormal conditions. • Conduct layered process audits, process audits, Torque audits, and other compliance reviews; track findings through effective closure. • Analyze quality data to identify trends, operational risks, defect patterns, and opportunities for prevention and process improvement. • Drive process capability and variation-reduction initiatives using SPC, MSA, capability studies, Pareto analysis, and other statistical methods. • Partner with manufacturing teams to improve line quality, reduce defects at source, strengthen process controls, and prevent recurrence. • Support launch, engineering changes, trial runs, and process validation activities to ensure production readiness and robust quality performance. • Manage quality-related material review, deviation, nonconformance, and disposition processes in accordance with applicable procedures. • Track and report quality scorecards to plant leadership and relevant global teams, highlighting risks, actions, owners, and due dates. • Evaluate continuous improvement suggestions and lead quality-focused projects that improve customer satisfaction, process robustness, and employee engagement. • Improve and automate quality business processes and GMS systems using Microsoft Power Apps, Power BI, and other approved digital tools. • Promote a quality-at-the-source culture through effective communication, visual management, escalation, and cross-functional collaboration. Your Skills & Abilities (Required Qualifications) Educational and Experience Background • Bachelor’s degree in mechanical engineering, Industrial Engineering, or related discipline. • 2 ~ 4 years of experience in manufacturing quality, quality operations, continuous improvement, or operational excellence. • Experience applying Lean Six Sigma, GM Manufacturing System, and structured problem-solving tools in a manufacturing environment. • Demonstrated experience leading corrective-action, defect-reduction, audit, or process-improvement initiatives with measurable results. • Working knowledge of quality core tools, including APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and capability analysis.   Competencies • Strong knowledge of manufacturing quality systems, process control, defect prevention, a