Commercial Portfolio Lead

Job Description Summary The Commercial Portfolio Lead manages the customer facing team to grow Novartis’ business in the pharmacy channel and at HCP level. The role translates commercial strategy into sharp, tactical and flawlessly executed customer engagement, combining remote and face-to-face interactions into one integrated, data-driven omnichannel model. The Commercial Portfolio Lead builds and develops a high-performing, change-agile team, uses analytics to steer decisions in-year, and drives innovative, solution-oriented ways of creating value for pharmacists, pharmacy partners and, ultimately, patients, always in full compliance with Novartis standards and local regulation.   Job Description Major Accountabilities: Strategy & Commercial Planning • Prioritisation of the portfolio and portfolio mix, including customer engagement plan • Define the role of each channel (virtual, field, digital) per customer segment and set a coordinated engagement model with clear handoffs between the Virtual Engagement and field teams. • Run the annual planning cycle and quarterly business reviews; make go/no-go and reprioritization decisions based on data and ROI. • Manage budget and forecasting for the channel; keep spend aligned with investment guardrails. Execution Excellence • Ensure rigorous, timely execution of the plan across both teams: call planning, targeting, message delivery, follow-up and pharmacy-level activation. • Set clear operating rhythms (weekly pipeline and activity reviews, field coaching, virtual quality checks) and hold teams accountable to KPIs. • Anticipate and resolve execution bottlenecks quickly; adapt tactics in-flight when market, access or supply conditions change. • Partner with Supply Chain and Market Access to protect availability and pull-through at pharmacy level. Omnichannel Engagement, Innovation & Solutions • Lead the integration of virtual and field engagement into a seamless omnichannel experience, including remote detailing, digital content, and CRM-driven next-best-action. • Apply a test-and-learn approach: define hypotheses, measure impact, and scale what works. Analytics & Performance Management • Use internal and external data (sales, pharmacy and market data, CRM, engagement analytics) to monitor performance, spot trends and risks, and direct resources to the highest-value opportunities. • Build and maintain dashboards and insights with Analytics teams; translate them into concrete actions for both teams. • Track and improve productivity, engagement quality, channel effectiveness and customer experience. Leadership & Culture • Lead, coach and develop a high-performing team spanning virtual and field roles, applying situational leadership: adapting style to the person, the task and the context. • Drive change agility: lead the team through new ways of working, channel shifts and organizational change, bringing people along with clarity, energy and trust. • Attract future-ready talent, manage performance, build capabilities (digital, analytical, pharmacy-specific selling) and strengthen succession across the organization. • Role-model Novartis Leadership Expectations and Behaviours, foster an inclusive, engaged culture and a growth mindset. Compliance & Cross-functional Collaboration • Ensure all engagement activities comply with the Novartis Code of Ethics, internal policies, local pharmaceutical industry codes and data-privacy requirements (including consent management for remote and digital contact). • Collaborate with Legal, Compliance, Medical, Market Access, Finance and Execution Excellence to deliver aligned, compliant execution. • Influence and align stakeholders without direct authority across a matrixed environment.   Key Performance Indicators (Suggested priori