SKS Showroom - Guest Relations Coordinator - Napa, CA

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. The Opportunity : We are in search for our newest SKS Showroom - Guest Relations Coordinator for our Napa Valley - Experience and Design Center - Showroom. The Guest Relations Coordinator ensures a welcoming showroom experience while supporting events, reservations, customer records, and sales operations. The role combines guest service, coordination, administration, and showroom presentation. ***** This is a contract position ***** Guest Experience & Hospitality • Welcome and assist visitors, ensuring a warm, professional, and memorable showroom experience. • Serve as the primary point of contact for guests before, during, and after showroom visits. • Coordinate hospitality needs, including refreshments, catering, dietary accommodations, and special requests. • Maintain a customer-first approach and ensure all guests receive exceptional service. Scheduling & Event Coordination • Schedule showroom tours, product demonstrations, training sessions, meetings, and special events. • Manage showroom calendars and coordinate logistics with internal teams, presenters, chefs, and external partners. • Confirm attendance, communicate event details, and provide timely follow-up with guests and stakeholders. Reservation & Attendee Management • Maintain accurate attendee lists and event registrations. • Track RSVPs, guest communications, and event participation. • Prepare guest itineraries, name tags, sign-in materials, and event documentation as needed. CRM & Administrative Support • Maintain customer, designer, builder, architect, and distributor records within CRM systems. • Enter, update, and manage guest and event data accurately. • Generate reports and assist with customer engagement tracking. • Provide administrative support for showroom operations and sales activities. Event Logistics & Follow-Up • Coordinate event setup and breakdown activities. • Assist with preparation of training materials, presentations, and showroom displays. • Conduct post-event follow-up communications, surveys, and reporting. • Track event outcomes and support continuous improvement initiatives. Showroom Readiness & Presentation • Ensure the showroom is clean, organized, and presentation-ready at all times. • Coordinate with vendors and facility teams as needed to maintain showroom standards. • Assist with merchandising updates, signage, and promotional materials. Sales & Team Support • Support showroom staff with customer communications and appointment preparation. • Coordinate appliance selection documentation, product literature, and information requests. • Assist with lead management and customer follow-up activities. • Work collaboratively with sales, marketing, and showroom leadership to achieve business objectives. Requirements: