Senior Manager, AV Operations & Events

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Role Summary This leader manages a globally distributed team of employees, contractors, and vendor partners supporting AV systems, hybrid meetings, executive events, and workplace technologies. The role balances operational excellence with long-term planning, process improvement, technology standards, vendor management, and people development. What You’ll Be Doing • Lead the global AV Operations and Events team, setting clear goals, operating standards, and service expectations across regions. • Build a strong people-leadership culture through coaching, regular feedback, career development, cross-training, and succession planning. • Oversee daily AV support, workplace technology services, and in-person, virtual, and hybrid meetings across global offices. • Lead technical and logistical planning for high-visibility events, executive forums, company meetings, and external-facing productions. • Serve as a trusted technical advisor for C-level executives, senior leaders, and white-glove events. • Manage production vendors, venues, SOWs, RFPs, and external partners to ensure quality delivery and cost-effective outcomes. • Drive standardization, documentation, maintenance practices, incident management, and Root Cause Analysis for AV and workplace technology services. • Use metrics and dashboards to track utilization, SLAs, support trends, spend, room performance, and event demand. • Partner with Workplace, IT, Security, Comms, and business teams to improve collaboration spaces, event experiences, and hybrid work capabilities. • Evaluate industry trends and recommend technology, process, and service improvements that scale globally. What You’ll Bring to the Role • 8+ years of experience in AV operations, workplace technologies, unified collaboration, enterprise support, or event production. • Experience leading global or distributed teams, including employees, contractors, and vendor partners. • Strong people-leadership skills, with a track record of developing talent, building team capability, and improving team performance. • Proven ability to support executive stakeholders and deliver high-pressure, high-visibility events. • Advanced knowledge of AV systems, workplace technologies, UC platforms, SaaS tools, and support operations. • Strong communication skills, including the ability to explain technical topics to non-technical audiences. • Ability to make sound decisions in complex, fast-moving environments with limited oversight. • Bachelor’s degree preferred in Computer Science, Networking, Audiovisual, Project Management, or a related field, or equivalent practical experience. Technical Expertise • Experience with AV-over-IP, UC platforms, Zoom, Microsoft Teams, Webex, QSC, Dante, Crestron, Shure, Ross Ultrix, audio consoles, and related production systems. • Working knowledge of networking concepts that impact AV performance, including Wi-Fi, DNS, QoS, VLANs, and enterprise connectivity. • Understanding of security, collaboration platform governance, service accounts, shared storage, and event services best practices. • Ability to document standards and train support teams on consistent AV and event support practices. Preferred Experience • Dante, CTS, Jamf, Q-SYS, or related certifications