(1619) Senior Journey Consultant

Join Nortal for your next big adventure. We are seeking Senior Journey Consultant to join our team, grow with us, and teach us a few things along the way. Why join Nortal • Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values. • Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being. • Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities. • Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth. Our benefits ✨ • Competitive USD salary. • 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM. • Paid time off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary. • Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better. • Annual credit: Spend it on the perks you love to enhance your work-life balance. • Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. • Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family. About the project We are looking for an experienced Senior Journey Consultant to join a dynamic team supporting a large-scale digital customer engagement ecosystem. In this role, you will lead the design, development, and optimization of sophisticated, multichannel customer journeys using Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP) . This is a hands-on senior position that combines technical expertise, strategic thinking, and team mentorship. You'll take ownership of the end-to-end journey orchestration lifecycle, translating business needs into scalable, personalized customer experiences. You'll also collaborate with architects, data specialists, campaign teams, and business stakeholders to continuously improve customer engagement capabilities. What you’ll do Journey Design & Orchestration • Design and implement complex, multistep, multichannel customer journeys using Adobe Journey Optimizer (AJO). • Define journey entry conditions, event-driven triggers, decision logic, branching, timing, and exit criteria. • Translate business requirements into scalable journey designs and actionable implementation plans. • Collaborate with solution architects to ensure technical alignment and best practices. Technical Implementation & Integrations • Configure event-driven journeys and integrate relevant customer data sources. • Work with Adobe Experience Platform (AEP) and Real-Time CDP to leverage customer profiles, audiences, and real-time event data. • Collaborate with data engineering and operations teams to troubleshoot data flows and ensure reliable event processing. • Develop and execute initial test scenarios to validate journey functionality. Journey Optimization & Delivery • Take ownership of production journeys, ensuring performance, reliability, and continuous improvement. • Monitor journey execution, troubleshoot issues, and implement enhancements. • Manage change requests, new triggers, and journey updates based on evolving business needs. • Partner with Quality Engineering teams to support testing, regression validation, and successful releases. • Provide progress updates and communicate effectively with technical and business stakeholders. Technical L