Director of Employee Listening & Insights

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Director of Employee Listening & Insights will lead WPP’s global approach to understanding and responding to employee sentiment, creating a scalable, insight-led listening ecosystem that drives visible action and sustains trust through transformation. At the heart of the role is connecting employee voice with leadership decisions and tangible employee experience outcomes. The Director will harness technology, analytics and automation to provide timely, actionable workforce insights and embed employee sentiment more deeply into decision-making across WPP. Partnering closely with HR, People Analytics, Communications, GBS and business leaders, the role will help create a single, trusted view of workforce insights and ensure employee feedback leads to meaningful action and measurable improvements throughout Elevate28 and beyond. What you'll be doing: Employee Listening Strategy & Delivery • Lead the evolution of WPP’s global employee listening strategy, developing a clear roadmap for implementation from 2027 onwards. • Build and embed a scalable, insight-led listening ecosystem that strengthens employee voice, drives visible action and sustains trust through transformation. • Review and optimise WPP’s employee listening technology landscape, leveraging technology, analytics and automation to deliver more timely and actionable insights. • Lead and continuously enhance WPP’s global listening framework, including engagement surveys, pulse surveys, lifecycle surveys, exit feedback and employee advisory forums. • Deliver monthly pulse surveys and transformation sentiment tracking across major geographies, providing leaders with timely visibility of employee sentiment and experience. • Ensure listening activities are closely aligned to business priorities, transformation milestones and employee experience objectives. • Lead survey governance, stakeholder engagement, vendor relationships and communications, ensuring a consistent and effective global approach. • Monitor participation, engagement and feedback quality, identifying opportunities to strengthen employee voice and increase the impact of listening. • Partner with the broader People Experience team to identify key employee experience pain points and prioritise areas for improvement. • Partner closely with People Analytics, GBS and Technology teams to create a more connected, automated listening ecosystem and a single source of truth for workforce insights. Employee Insights & Action • Define and embed WPP’s employee insights strategy, establishing clear governance, reporting and action-planning frameworks. • Translate employee feedback and listening data into clear, actionable insights that strengthen the connection between employee voice, leadership decisions and employee experience outcomes. • Analyse data to identify emerging trends, organisational risks, opportunities and areas requiring intervention. • Provide ex