Associate, Ancillary Benefits

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You have no issue with doing what needs to be done in troubleshooting, addressing, and escalating emerging issues. You’re successful in working independently to meet deadlines, and can also collaborate cross-functionally within the organization and with third-party vendors. You are a champion of analyzing, lateral thinking, and problem solving. As an Associate on our Ancillary Benefits team, you will be responsible for operational success and support for a number of different Benefit programs at Justworks. You will also work closely with Benefit Operations Analysts and Product and Engineering teams to improve existing systems and help implement new Benefit offerings. You will also represent the BOH team as part of cross-functional working groups, as needed. Your Success Profile What You Will Work On Day-to-Day Operational Responsibilities • Perform day-to-day operations for FSA, DCFSA, HSA, COBRA, and ACA products including but not limited to: • Triage incoming issues/inquiries and escalate accordingly • Assist in resolution of benefit inquiries/issues within the agreed upon service level agreements (SLAs) with external and internal partners including: • Manage charging employers monthly to comply with agreements like Cobra Nomads / COBRA Severance. • Assist senior team members in building out internal benefit resources (help articles, training decks, etc.) • Develop creative solutions for new issues with assistance from supervisors using available resources and systems Cross-Functional Collaboration & Support • Work with third party vendors to resolve specific member inquiries on enrollment, eligibility issues, and troubleshooting EDI File feed issues. • Partner with our Customer Service Organization, Product Support Specialists, and Legal teams to improve systems and resolve issues • Performs other related duties as assigned How You Will Do Your Work As an Associate, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following: • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. • Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices. • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome. • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connect