Engineering Manager II

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Toast helps restaurants adapt, take control, and get back to what they do best : building the businesses they love. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market. Are you bready* for a change? We are hiring for the ‘Enterprise Payments’ team, which sits at the centre of Toast's global Enterprise growth strategy. We design, build, and scale the Fintech infrastructure that powers seamless commerce for Enterprise customers across the globe. Toast is looking for an Engineering Manager to lead our Enterprise Payments team. You will manage and develop a high-performing engineering team focused on delivering strategic capabilities for our enterprise customers and driving meaningful business impact. Leading with a global-first mindset, you will oversee the design and delivery of resilient, scalable payment systems that power enterprise growth across international markets. About this roll* (Responsibilities) • Roadmap Execution : Partner with stakeholders to define, prioritise, and execute the Enterprise Payments team's roadmap and operational objectives, translating business priorities into measurable outcomes. • Team Leadership: Support the professional and technical development of team members through coaching, mentorship, and career guidance, helping engineers grow as both technical contributors and leaders. • Delivery: Establish accountability for execution and outcomes, ensuring the team delivers value with speed, quality, and reliability. • Culture : Serve as a steward of an exceptional culture, encompassing both technical excellence and people‑centric values. • Scale : Guide teams to build systems that will scale to the next order of magnitude of growth. • Collaboration : Collaborate with stakeholders across the organization - including PMs, SEs, CS, QA, and UX - to help your teams get stuff done and deliver solutions that maximize value. • Operational Excellence : Build and scale a customer-first operational support model that delivers timely issue triage, effective problem resolution, and exceptional service reliability for enterprise customers, while driving continuous improvements in operational efficiency and customer outcomes. • Hiring : Hire and develop new team members, building a diverse team that wins together. Do you have the right ingredients? (Experience) • Strong technologist with 12+ years of experience defining, architecting, and delivering highly scalable engineering solutions. • 4+ years of experience managing, coaching, and developing high-performing engineering teams. • Deep experience in the Fintech/Payments domains. • A passion for building diverse, high-performing teams that collaborate effectively, win together, and place customer success at the centre of every decision. • A bias for action and a pragmatic mindset, with the ability to balance execution velocity, technical excellence, and business outcomes. • Experience shipping iterative value using agile or lean software delivery methods. • Have strong understanding & hands-on experience of building fault-tolerant, highly-scalable & secure distributed systems. • Proficiency with sql/nosql databases, strong understanding of distributed datastores and knowledge of when to use what. • Proficiency in SDLC best practices and experience ensuring data integrity, quality, and consistency. • A strong sense of empathy for customers and a desire to prioritize customer success. • Strong interpersonal skills and a proven track record of building partnerships acros