Associate Regional Business Manager

As an Associate Regional Business Manager , you will play an important role in coordinating daily business operations and supporting regional management. You will combine the leadership of a small Customer Care team with commercial and operational responsibilities, ensuring efficient processes, strong customer relationships and continuous improvement. Your responsibilities: • Lead, coach and support a team of 4 to 5 Customer Care professionals. • Support regional management with operational planning, reporting and business follow-up. • Coordinate commercial agreements and contracts, including preparation, approvals, renewals and follow-up. • Act as a key contact for internal stakeholders, customers and business partners. • Monitor KPIs, service levels and operational performance. • Prepare reports, dashboards and business analyses to support decision-making. • Ensure accurate customer and commercial data management through CRM and ERP systems. • Identify opportunities to improve processes, workflows and customer satisfaction. • Collaborate with different departments, including Sales, Finance and Operations. • Handle complex customer-related issues and support the team in finding effective solutions. • Contribute to cross-functional projects and continuous improvement initiatives. • You have at least 5 years of relevant experience in business operations, commercial operations, customer service management or a similar position. • You have proven people management experience and know how to motivate, coach and develop a team. • You have experience with project coordination, process improvement and stakeholder management. • You understand commercial processes, contract management and operational workflows. • You have strong analytical skills and are comfortable working with KPIs, reports and business data. • Experience with Salesforce and an ERP system is required. • You are proficient in Microsoft Office, particularly Excel. • You are proactive, structured, results-driven and capable of managing multiple priorities. • You have excellent communication and interpersonal skills and build strong professional relationships. • You combine a customer-oriented mindset with commercial awareness and critical thinking. • You are fluent in English and have a good knowledge of Dutch or French. German or Italian is an advantage. • You demonstrate strong business understanding and analytical capabilities. A relevant degree or equivalent professional experience is an advantage. • You are willing to travel internationally on an occasional basis.