Skills this job asks for
LinuxNetworkingAWSAzureMicroservicesEnglishCommunication
Add your CV (free) to see which of these your CV is missing.
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal: ask the recruiter.
-
?
No government sponsor record hereNo government sponsor record covers this employer in this country.
-
?
The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
-
?
Can’t check pay against the visa rulesWe don’t have visa salary rules for this country yet.
-
✓
Confirmed live todayWhen a source last listed this job as open.
Details and sources
A verdict summarises public evidence. It is not legal advice and never a guarantee: the employer and the immigration authority decide. Sign in to factor in where you can already work.
Before you apply
Sponsorship unknown
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
These come from the posting’s own wording. Read the original listing to confirm. See better-fit alternatives →
About the role
Join a global product support team working on Nexthink, a complex, enterprise-grade solution used by customers worldwide. This role sits right at the intersection of technology, customers, and real problem-solving—not ticket-passing.
You’ll handle Level 1 and Level 2 support end to end, owning issues from first contact to resolution, collaborating with internal teams, and directly impacting customer satisfaction.
You’ll report to the Service Delivery Manager – EMEA and work in a hybrid setup from our Madrid office.
Job Duties
• Own L1 & L2 support cases for customers and partners across multiple regions
• Troubleshoot complex issues involving Linux servers, Windows environments, networking, and cloud infrastructure
• Work directly with customers via remote sessions and follow-ups, no hiding behind tickets
• Track and manage cases from initial report to final resolution
• Collaborate with Engineering, Product, and other internal teams to unblock issues fast
• Participate in incident reviews and follow-up meetings
• Actively maintain and improve the knowledge base so the same problem doesn’t get solved twice
• Take real ownership of your domain, not just “do what the runbook says”
• 3+ years of hands-on technical support experience (enterprise or product support)
• Strong applications troubleshooting (log analysis)
• Solid knowledge of Windows OS, Linux would be a plus
• Good understanding of cloud environments (like AWS or Azure); microservices knowledge is a plus
• Experience with virtualization, systems, and basic network administration
• Confident English communication skills (written and spoken)
• Customer-focused mindset
• Curious, detail-oriented, and not afraid to dig deep into problem
Why this role is worth your time
• You’re not stuck at pure L1—real technical depth and ownership
• Exposure to enterprise-scale environments and modern cloud architectures
• Global customer interaction, not just local support
• Hybrid work model with a strong team presence
• A role where initiative and accountability actually matter
Apply on employer site ↗
Madrid, MD, ES