Customer Success Internship (German speaking)

About Andercore Andercore is the AI-native supplier of industrial materials and goods for energy and infrastructure. We execute trade and distribution end-to-end, on our own account, at the speed of compute - and we are becoming the supplier of record for the entire industry. Industrial procurement is a €900B market in Europe alone and the largest manual market on earth. 95% of customers have no direct access to global supply chains. Materials pass through four or five intermediaries before they reach a site, and 40% of the margin evaporates on the way. For decades, the operating system of this industry was people: people to source, negotiate, finance, ship, and sell. We built the alternative from scratch. We are the supplier. We buy from global sources and sell to European customers on our own account. Our AI runs the full trade: sourcing, quality, pricing, sales, logistics, credit, and financing. One request. A firm quote in minutes. Delivered on time. For the customer, it feels like buying from their preferred local supplier. No warehouses. No fleet. No inventory risk. Every trade is pre-sold before it is bought. We are also the credit counterparty. Customers are scored and insured in minutes and get up to 60 days of payment terms priced into the quote itself. The working capital behind every trade is bank-funded, not equity-funded. Where we are today: • Strong triple-digit-million euro turnover run rate, the majority of it from repeat customers • Seven European markets live, sourced from suppliers across Asia and beyond • 80+ people across Berlin (HQ), London, and Shanghai • $90M raised in equity and debt, including our $40M Series B, from Atomico, Project A, Target Global, and Inven Capital - with working capital facilities from UniCredit and KfW The margin is in the bits. The moat is in the atoms. We are building the supplier of record for industrial materials - and redefining how global trade works in one of the largest and most essential industries on earth. What You’ll Do Dive in as the strategic force behind our post-sales customer journey, transforming satisfaction into a powerful engine for growth. As a key player in a nimble, high-impact team, you'll own the customer experience for the DACH market, shaping processes and driving initiatives that directly enhance customer lifetime value and accelerate our market expansion. • Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating their lifetime value. • Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements. • Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence. • Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries, whether large or small. • Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps. • Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience. Who You Are You're a hands-on and execution-driven individual contributor with a proven track record of shaping outcomes in fast-paced environments. As a vital member of a small team, you're ready to make a significant impact on our customer success architecture and contribute directly to our disruptive mission in the DACH market. • You are enrolled in a university or have recently