Senior Customer Success Manager (f/m/d)

At remberg, you’ll help to keep the world running. Everything that gets produced relies on a maintenance team behind the scenes that keeps the machines, equipment and infrastructure running. We are helping these teams by simplifying their work with modern, agentic maintenance software. At remberg, we are serving clients like Remondis, Würth, Edeka, Rotkäppchen and 300+ more. Supported by the visionary founders of category-defining businesses such as Celonis, Dash0, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be the European category leader for modern, agentic maintenance software. WHAT THIS ROLE OFFERS As a Senior Customer Success Manager, you will help our customers make the most of remberg’s modern, agentic maintenance software. You will be responsible for the holistic enablement and consulting of our customers, delivering a great customer experience that lead to success stories ultimately fueling our growth flywheel. This position is office-based (hybrid) in Munich. THE IMPACT YOU'LL HAVE • Customer lifecycle management: Manage customers throughout the entire lifecycle and build long-term relationships based on trust and value. • Onboarding & enablement: Help new customers get started quickly and support them in fully leveraging the platform’s potential in the long term. • Growth & upselling: Identify growth opportunities and realize upselling opportunities with our Sales teams. • Customer advocacy: Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams. • Process improvement: Challenge the status quo and continually seek opportunities to enhance Customer Success processes and beyond. HOW YOU'LL GROW WITH US • Proven experience: 3+ years in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software or manufacturing environment. • Business acumen & customer focus: Strong understanding of customer motivations and business drivers to promote product adoption, identify upselling opportunities, and prevent churn. • Customer engagement & communication: Passion for customer interaction, a goal-oriented mindset, and excellent communication and assertiveness skills. • Workshops & facilitation: Experience in designing and delivering impactful workshops and training sessions. • Analytical & problem-solving skills: Technical affinity, structured thinking, and the ability to stay calm under pressure while solving problems creatively. • Language skills: Fluency in German (C2) and English (C1), both written and spoken. EVERYTHING YOU NEED TO THRIVE • 💰 Competitive compensation package : Enjoy a salary, benefits, and equity*, with annual reviews. • 💻 State-of-the-art tools and equipment for a modern and efficient setup. • 🍏 Health and wellness benefits : Access to Nilo Health, JobRad*, and your choice between a GUUD card or Wellpass / Urban Sports Club for sports and fitness. • 🥨 Prime office location & culture : Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office. • 🌞 Work-from-anywhere flexibility : You can work remotely for up to 3 months per year. • 🌴 Attractive Compensation & Benefits : In addition to a competitive salary, you'll enjoy different company benefits and 30 vacation days*. • 📚 Continuous learning : Get a €1,500 development budget plus 1 day of educational leave per year.* • 🤝 Volunteering day : 1 paid day per year to give back to a cause you care about. *Some perks apply to permanent full-time employees only. ABOUT US remberg is a