Omnichannel Portfolio Coordinator (12 Month Fixed-Term Contract)

Duties & Responsibilities: • Provide portfolio-level and cross-portfolio coordination for the Omnichannel Transformation portfolio team, organising agreed support activities and deadlines. • Coordinate the administration of portfolio governance meetings, including scheduling, collating agendas and materials, coordinating attendance, recording minutes and maintaining action and decision logs. • Support the collection of programme updates and reporting inputs, tracking submission deadlines and following up with programme teams to ensure information is provided on time. • Maintain portfolio Teams and SharePoint sites, shared folders, contact lists, key documentation, records and trackers, ensuring information is organised, current and accessible. • Maintain portfolio meeting action logs, issue reminders and flag overdue updates to the relevant owner. • Maintain the portfolio calendar and coordinate logistics for portfolio meetings, workshops and events, including rooms, invitations, attendance and materials. • Coordinate scheduling and logistics for portfolio governance forums, programme meetings, workshops and key stakeholder activities. • Support the Portfolio Manager and Portfolio Analyst by collating reporting inputs, updating agreed trackers, checking submissions for completeness and helping assemble governance materials. • Support the administration and ongoing use of portfolio management tools, helping maintain documentation and assisting programme teams with routine queries. • Coordinate portfolio onboarding activities for new programme teams and stakeholders, including arranging IT onboarding, introductory sessions and sharing relevant guidance, templates and documentation. • Support the administration of portfolio communications by collating approved updates and distributing materials, meeting information, deadlines and decisions. • Assist with maintaining portfolio templates, guidance materials, folder structures and documentation in line with established ways of working. • Identify opportunities to improve administrative processes, documentation management and coordination activities, including through automation and AI-enabled tools. • Build effective working relationships across programme teams and wider business functions, providing responsive support and helping ensure portfolio activities run smoothly. • Handle portfolio information and documentation with appropriate care, confidentiality and attention to detail. Essential • A minimum of two years’ experience in a coordination, administrative, project support or PMO support role, ideally within a Digital, Technology or transformation environment. • Experience providing administrative and coordination support across multiple projects, programmes or workstreams, managing competing priorities and working to agreed deadlines. • Strong organisational and planning skills, with the ability to coordinate portfolio meetings, workshops and events, maintain a shared portfolio calendar and track administrative actions. • Experience preparing meeting materials, taking minutes, maintaining action logs and coordinating follow-ups with stakeholders. • Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word and Outlook, with the ability to maintain accurate records and prepare clear, professional documentation. • Strong attention to detail, with the ability to maintain organised documentation, check information for completeness and accuracy, and follow established processes. • Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with stakeholders across different levels of the organisation. • Strong stakeholder coordination skills, with the confidence to follow up on outstandin