Account Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Director ( 6 Month FTC) Location: London/ Slough, United Kingdom (2-3 days a week from our Client's Slough Offices) About the role: As Account Director, working within our client, & global FMCG business; you are the trusted day-to-day partner for client and the person who keeps complex, multi-platform projects on track. You'll work closely with strategy, creative, production and account colleagues to turn briefs into effective campaigns, with a strong focus on social media and digital content. You'll be accountable for delivery, client satisfaction and project profitability across several projects at once. What you will be doing: • Build a collaborative, trusted relationship with client stakeholders, acting as their first point of contact and protecting the brand across every project. • Stay close to the client to understand their needs, anticipate issues and resolve them early. • Be accountable for integrated creative projects from brief to fulfilment, maintaining client satisfaction throughout. • Work with strategy and account colleagues to shape social strategy and milestones for the client. • Agree campaign scope with the client, then produce estimates and timing plans in our internal scheduling system, including for complex, cross-platform social projects. • Schedule projects against the right internal resource and help source external resource where needed. • Partner with digital, video, photography and print producers to bring the right skills together for integrated campaigns. • Keep projects on process, on time and on budget, motivating and coordinating teams through tight deadlines. • Be responsible for the financial health of your projects, including profitability, forecasting accuracy and fee discussions. Make sure everyone understands the cost impact of delays, extra amends and re-briefs. • Report on project income accurately and on time, and escalate invoicing or estimate queries to senior account and business leadership. • Evaluate project results, both qualitative and quantitative, against the original objectives. • Guide internal stakeholders through production processes, and spot and act on ad hoc opportunities as they arise. What you need to be great in this role: • Experience managing digital and integrated campaigns in a creative or production agency, with a strong record of delivering across multiple platforms, particularly social media. • Ideally FMCG experience • Proficient to expert capability in Account Management and Project Management, with confidence running several complex projects at once. • Experience working alongside video and photography producers as part of a joined-up approach to campaign delivery. • Experience with project scheduling and sourcing resource and production services. • Strong client engagement skills, with the ability to organise, influence and build effective working relationships. • Clear, courteous communication across strategy, creative, production and client teams. • Close attention to detail, sound commercial awareness and a sharp eye for project risk. • Comfort integrating wit