Director, Customer Value

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen.    We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.    The Challenge    We are seeking a Director of Customer Value, who is the strategic partner to senior leadership within Adobe’s most critical customers, focused on delivering measurable business value from Adobe investments.    The role is uniquely positioned at the intersection of sales, success, and delivery, taking a long-term, outcome-led view of the customer’s transformation journey, with clear accountability for tracking, demonstrating, and communicating business value realisation.    The Strategic Customer Director leads internal cross-functional teams and partners to orchestrate execution against the customer’s strategic goals—driving alignment, tracking progress, and articulating value realization, with a focus on business outcomes over project oversight.        What you will do:    Strategic alignment: Partner with customer leadership to co-define business goals, strategic priorities, and Adobe’s role in supporting them. Translate customer objectives into value-focused roadmaps and measurable outcomes aligned to Adobe capabilities. Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement.    Outcome orchestration: Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones. Act as the central orchestrator of execution—focused on outcome delivery, not project or task ownership. Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes.    Value governance: Define, track, and evolve KPIs aligned to customer objectives and value realization. Establish a governance rhythm with customer and Adobe stakeholders to review progress and recalibrate where needed. Lead the articulation of success through reporting and storytelling to showcase impact over time.    Executive Partnership: Build and maintain trusted, strategic relationships with customer executives and senior stakeholders. Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences. Elevate Adobe’s position as a long-term transformation partner, driving shared vision and sustained engagement.    Market Development: Build strategic relationships, drive early-stage growth in market. Represent Adobe through thought leadership, networking, targeted engagement. Represent the voice of customer internally to align teams, escalate blockers, and influence roadmap discussion. Drive cross-functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting    What you’ll need to succeed    • Extensive relevent experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes.    • Capability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey    • Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, C